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勞動力管理

運用Zendesk解決團隊低效率問題

有了Zendesk以人工智能驅動的勞動力管理系統,預測、調配代理、以及追蹤績效都變得輕而易舉。

優點

安排有序的員工有利於公司發展

提升工作效益

績效報告和即時活動追蹤顯示代理如何運用他們的時間,令你可以領導一個更有效率的團隊。

管理成本

以人工智能驅動的預測顯示,你將需要多少名代理來減少加班和排班的空隙。

保障你的時間

透過自動排班,個人化團隊成員的輪班時間,同時為經理和代理節省時間。

令代理工作更出色

代理可以提前查看每項任務,並深入了解他們的工作。 清晰鞏固團隊忠誠度。

工作方式

參觀我們全新的勞動力管理工具。 高效率的代理帶來滿意的客戶。

查看導覽

了解Zendesk的實際操作

試用免費的勞動力管理

開始導覽

功能

管理員工的最簡易方法

Zendesk分析你的歷史數據,以預測在特定的日期、月份或季度的人員需求。 減低加班成本,縮短等候時間。

客戶褒奬

Sendle

+450%

Increase in First reply time

2x

Faster full resolution time

“I went from spending 3 hours on schedule to 30 minutes with Zendesk WFM”

Janine Sibayan

Real-time Performance & Reporting Lead

Read customer story
Wyze

10x

business growth

98%

improvement in first call resolution

“We’re going to continue to chase technology and integrate AI into our customer support program. As long as Zendesk continues to be an innovator, we will continue to choose Zendesk.”

Chuck Courtney

Support Manager, Wyze Labs

Read customer story
Tembici

+75%

Agent efficiency

-30%

Operational costs

“Implementing Zendesk WFM strategically reduced operational costs and maximized efficiency. By measuring performance accurately, we optimized resource allocation and aligned our team with company needs, resulting in a 30% reduction in customer service costs and an 80% improvement in average resolution time.”

Gabriel Garcia

LatAm Customer Care & Innovation

Read customer story
Sendle

+450%

Increase in First reply time

2x

Faster full resolution time

“I went from spending 3 hours on schedule to 30 minutes with Zendesk WFM”

Janine Sibayan

Real-time Performance & Reporting Lead

Read customer story
Wyze

10x

business growth

98%

improvement in first call resolution

“We’re going to continue to chase technology and integrate AI into our customer support program. As long as Zendesk continues to be an innovator, we will continue to choose Zendesk.”

Chuck Courtney

Support Manager, Wyze Labs

Read customer story
Tembici

+75%

Agent efficiency

-30%

Operational costs

“Implementing Zendesk WFM strategically reduced operational costs and maximized efficiency. By measuring performance accurately, we optimized resource allocation and aligned our team with company needs, resulting in a 30% reduction in customer service costs and an 80% improvement in average resolution time.”

Gabriel Garcia

LatAm Customer Care & Innovation

Read customer story
Sendle

+450%

Increase in First reply time

2x

Faster full resolution time

“I went from spending 3 hours on schedule to 30 minutes with Zendesk WFM”

Janine Sibayan

Real-time Performance & Reporting Lead

Read customer story

常見問題

現在,任何Basic或Suite計劃的客戶都可以使用Zendesk勞動力管理。 如果你想開始免費試用,請在此聯絡我們。

立即開始

試用免費的勞動力管理