Supporting mobile gamers where they are, in the apps they love 文章

Supporting mobile gamers where they are, in the apps they love

Unity and Zendesk partner for uninterrupted customer support in mobile games with the Zendesk SDK for Unity.

服務

報告:北美洲的客戶體驗領導者(Champion) 白皮書

報告:北美洲的客戶體驗領導者(Champion)

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

更快、更完善、更強大—聰明地使用技術如何在客戶體驗發揮重要作用 文章

更快、更完善、更強大—聰明地使用技術如何在客戶體驗發揮重要作用

領先業界的客戶體驗組織完全以客戶為中心,以聰明的方法使用技術支援敏捷程序。

成為客戶體驗領導者(Champion):適用於您和團隊的最佳實務 文章

成為客戶體驗領導者(Champion):適用於您和團隊的最佳實務

ESG Research 準確指出公司提升客戶體驗的部分和落後的部分。

有能力的支援團隊對小型企業客戶體驗的影響 文章

有能力的支援團隊對小型企業客戶體驗的影響

瞭解如何成功設定支援代理,提供他們工具以推動您的業務發展。

銷售

Close deals faster with sales process automation 文章

Close deals faster with sales process automation

Learn how sales process automation helps teams be 52% more productive, convert 47% more leads, and generate 45% more referrals.

5 sales process templates for building out your pipeline 文章

5 sales process templates for building out your pipeline

Tighten up your pipeline with custom stages and criteria requirements

How sales managers use Zendesk Sell to boost their team’s performance 文章

How sales managers use Zendesk Sell to boost their team’s performance

At the end of the day, sales managers are focused on one goal: Making sure their…

Sales performance: Why it matters and what managers can do about it 文章

Sales performance: Why it matters and what managers can do about it

Maybe you’ve heard it before: “People don’t quit their job; they quit their managers.” Bad managers…

文化

Riding the wave isn’t easy — 10 self-care tips from a pro surfer 文章

Riding the wave isn’t easy — 10 self-care tips from a pro surfer

Layne Beachley knows exactly what it takes to overcome setbacks and accomplish lofty goals. Her seven…

Creative ways to stay connected with remote coworkers—that aren’t a virtual happy hour 文章

Creative ways to stay connected with remote coworkers—that aren’t a virtual happy hour

Showing your human side at work can have real benefits, including making us feel more connected and sparking the kind of serendipitous connections that occur naturally in a traditional office setting.

How community nonprofits shift focus to solve for food insecurity 文章

How community nonprofits shift focus to solve for food insecurity

Around the world, more people are going hungry now than before the pandemic hit. Now, nonprofits worldwide have had to pivot their focus to offering the most essential service of all: giving food.

Inspiring customer loyalty by giving thanks 文章

Inspiring customer loyalty by giving thanks

We’re not the only ones who are lulled into a stupor of customer satisfaction in response to service steeped in gratitude. See how you can inspire customer loyalty by giving thanks.

Guides, research, and more

Strengthening employee engagement in a time of uncertainty

Strengthening employee engagement in a time of uncertainty

In the months since the start of the global health crisis, millions of employees have shifted…

各家公司如何在從 Salesforce 轉為 Zendesk 後蓬勃發展 白皮書

各家公司如何在從 Salesforce 轉為 Zendesk 後蓬勃發展

瀏覽此電子書,瞭解無論大小、各種類型的公司如何在從 Salesforce 轉為 Zendesk 後蓬勃發展。

Report: CX Champions of Europe 白皮書

Report: CX Champions of Europe

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Europe are driving CX success.

最新故事

16 customer service tips for 2021 and beyond, backed by customer service Champions 文章

16 customer service tips for 2021 and beyond, backed by customer service Champions

Customer service tips for customer service Champions.

Deliver better ecommerce customer experiences with Zendesk and Shopify 文章

Deliver better ecommerce customer experiences with Zendesk and Shopify

Give your agents instant access to customers' details and order information—all inside Zendesk.

Monthly integrations have arrived 文章

Monthly integrations have arrived

Here are the newest integrations from Zendesk to help your agents and reps provide great experiences.…

Startups podcast: 4 startups on how they’re solving for a post-pandemic world

Startups podcast: 4 startups on how they’re solving for a post-pandemic world

As we look to a future full of new challenges, startup leaders reflect on how we can make life better in the post-pandemic world.

DonorsChoose shares tips for startups navigating uncertainty 文章

DonorsChoose shares tips for startups navigating uncertainty

This year, teachers have been working harder than ever to support their students as they navigate…

建立客戶服務啟用的 4 種方法 文章

建立客戶服務啟用的 4 種方法

卓越客戶服務訓練的設計、開發與部署都是說起來容易做起來難。但是透過這四個步驟,訓練人員與管理者可協調代理,快速大規模地開展訓練。

Messaging tips for startups 文章

Messaging tips for startups

Messaging might feel ambitious now, but you can still plan for it down the road, and there are more than a few reasons why you should.

What is call center workforce management and why does it matter?

What is call center workforce management and why does it matter?

Running a business means managing all of the moving parts—and that includes agent scheduling. Your contact…