The SMB agility playbook Guide

The SMB agility playbook

Set yourself up for long-term success by learning how to become more agile.

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What can happen when tutorials are woven into the customer experience 文章

What can happen when tutorials are woven into the customer experience

How Wool and the Gang made knitting cool in a digital-first world.

Customer onboarding guide for 2021: Purpose, examples, and best practices 文章

Customer onboarding guide for 2021: Purpose, examples, and best practices

Getting customer onboarding right is critical to long-term retention. Here's how to build your business’ onboarding strategy.

What is call center management? Best practices and KPIs for success 文章

What is call center management? Best practices and KPIs for success

Master call center management using workforce optimization techniques, scheduling, and call center technology.

Give your agents the context they need to solve customer problems 文章

Give your agents the context they need to solve customer problems

When surveyed, more than half of customer service agents said they usually have to switch between…

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Convince and convert: How to make sales calls successful 文章

Convince and convert: How to make sales calls successful

Whether it’s your first one or your hundredth, sales calls can be challenging. Here's how to win customers over one conversation at a time.

5 sales commission structures: Pros, cons, and how to choose the right one 文章

5 sales commission structures: Pros, cons, and how to choose the right one

Pick the right commission structure to keep sales agents motivated and improve your bottom line.

Lead management 101: Everything you need to know to get started 文章

Lead management 101: Everything you need to know to get started

Use a robust lead management process to boost your business and move qualified leads down the sales funnel.

ERP vs. CRM: What’s the difference? 文章

ERP vs. CRM: What’s the difference?

ERP and CRM systems can help you take your business to the next level. Learn what they are and how they can work together to improve processes.

文化

Pride is about celebrating inclusion for all employees 文章

Pride is about celebrating inclusion for all employees

Send a gratitude-filled message with Thank You Machine in honor of WorldPride and the work of the Human Rights Campaign.

20 team-building activities to get remote teams through 2021 文章

20 team-building activities to get remote teams through 2021

Remote work may be here for a while, but that doesn’t mean your workforce can’t bond. Use these fun team-building activities to keep employees connected and engaged.

A more diverse workforce leads to better products

A more diverse workforce leads to better products

Panelists at SXSW shared how to change the conversation, and hiring practices, around disabilities—hear from leaders at Be My Eyes, Fiverr, and Etsy

Top priorities for IT in the new normal 文章

Top priorities for IT in the new normal

The implications for how IT is managed and supported in this era are significant and far reaching. These three points are crucial for any IT leader

Guides, research, and more

How mid- to large-size businesses can accelerate EX success Guide

How mid- to large-size businesses can accelerate EX success

Companies have made seismic shifts in how they do business in the past 18 months. Customer…

《敏捷實戰手冊》—大型公司如何在 CX 中獲得競爭優勢 Guide

《敏捷實戰手冊》—大型公司如何在 CX 中獲得競爭優勢

If companies weren’t flexing their agility muscles before the pandemic, they certainly are now. In the…

4 ways to stay ahead of the retail paradigm shifts that are here to stay 白皮書

4 ways to stay ahead of the retail paradigm shifts that are here to stay

Buying trends have changed. Here's how small business retailers can remain agile while delivering the best customer experience.

最新故事

Customer service vs. customer experience: Here’s the difference 文章

Customer service vs. customer experience: Here’s the difference

Learn the key difference between customer service and customer experience to instantly improve how you serve your customers.

Start your summer with the right integrations 文章

Start your summer with the right integrations

Here are the newest integrations from Zendesk to help your team provide great experiences.

How the ERC connects the landscape with people who can help save it 文章

How the ERC connects the landscape with people who can help save it

Global ecosystem restoration movement teams up with Zendesk to connect camps and make information accessible to all.

What is an HR help desk? A beginner’s guide. 文章

What is an HR help desk? A beginner’s guide.

An HR help desk helps both your business and your customers—here's why.

3 ways community forums benefit businesses 文章

3 ways community forums benefit businesses

Community forums are where your customers connect and collaborate. Learn how they can also help you provide better support and boost brand loyalty.

Knowledge is power—and vital for safety 文章

Knowledge is power—and vital for safety

When a refugee arrives in a new country their material belongings may be few, but they…

Customer expectations have changed. Here’s how to keep up. 文章

Customer expectations have changed. Here’s how to keep up.

What customers want and what they get might not always align, but the stakes are getting…

Customer advocates: The secret ingredient to sales and support success 文章

Customer advocates: The secret ingredient to sales and support success

Customer advocates can be true partners for your sales and support teams. Here’s how to build a brand advocacy program and foster a loyal customer base.