With a lead qualification checklist, your organization has a tool for staying aligned, organized, and accurate when it comes to evaluating prospects
Take a look at how putting the customer at the center of your company’s orbit can change your business for the better
Learn how monthly recurring revenue is calculated and how SaaS companies can leverage it to create more accurate sales forecasts and better budgets
Three revenue formulas worth using are gross revenue, net revenue, and deferred revenue. To help you evaluate your company’s finances, we’ll break down what these three types of revenue mean, how to calculate them, and how to evaluate your figures
With the help of lead scoring, reps can more easily prioritize prospects who stand to yield the most profit, enabling them to work smarter and more productively.
We've got a great roundup of new integrations to ring in the new year. Read all about them
Having separate silos for sales and support can make it harder for both parties to get their jobs done, but the short end of the stick goes to the customer caught between them
Reducing the time it takes to resolve a customer issue makes everyone happier. Getting there means taking actionable steps for greater support agent efficiency
We’ll talk about the four most common factors that hinder close rates and how to eliminate them. But first, let’s break down the basics of close rates.
With nearly 1,000 apps available for Zendesk Support and Chat, the Marketplace allows support organizations to extend Zendesk products Today, we expand into new territory — the world of sales
Machine learning and deep learning - you've heard of these terms that describe artificial intelligence. Here's a simple way to understand the difference
Learn how to determine lead value and how it can be used to build sales forecasts that result in a more accurate impression of your future revenue
It’s time to stop formatting endless spreadsheets and invest in a tool that does the work for you: customer relationship management (CRM) software
In this post, we’ll cut through all of the dense algebraic equations to explain what exponential smoothing is and how it’s used in sales forecasting
What is good customer service? Be nice. Be quick. Be thorough. Your customers will thank you. And so will sales, marketing, and the rest of your company
To increase your lead conversion rate, you need to understand how consumer biases play out in day-to-day sales interactions, along with how to spin them in your favor
This year, the holiday season reminded us we have a healthy appetite, not just for food, but also for additions to the Zendesk Apps Marketplace
When high-end watch companies Citizen and Bulova merged, they turned to Zendesk’s Sunshine platform to ensure customers received top-notch support
Paying attention to their IoT data can help companies foster deeper relationships with customers and create better experiences
Travel and hospitality brands are creating unique, scalable customer experiences using messaging
We collected some customer service quotes to look to when the going gets tough
Companies that are looking for integrated solutions for managing their customer’s experience often look to products like Zendesk Duet, which includes both Zendesk Sell and Zendesk Support
