Vote 2020: Empower your employees to use their voices 文章

Vote 2020: Empower your employees to use their voices

Accessibility is more than one of our business principles—it’s also a core value. At Zendesk, we support safe, fair, and accessible elections in the U.S. and around the world.

提升客戶體驗

Faster, better, stronger—how smart uses of tech make all the difference in CX 文章

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team 文章

Become a CX Champion—Best practices for you and your team

ESG Research 準確指出公司提升客戶體驗的部分和落後的部分。

The impact of empowered support teams on small-business CX 文章

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Delighting customers with modern customer experiences 文章

Delighting customers with modern customer experiences

The customer has changed and so have their expectations on what customer experience means to them.…

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Sales process fundamentals: A guide to consistently closing deals in a changing world

Sales process fundamentals: A guide to consistently closing deals in a changing world

Get your sales team on the right track by building a clear, easy-to-adopt sales process.

Which sales methodology should you choose to execute on your sales process? 文章

Which sales methodology should you choose to execute on your sales process?

One of these six popular sales methodologies can help your sales team turn more ideal prospects into customers.

The 5 sales process steps that turn prospects into customers 文章

The 5 sales process steps that turn prospects into customers

When you set off on a road trip, you have a vehicle and a road map.…

Updating “always be closing” for 2020: 10 sales stats you need to know now 文章

Updating “always be closing” for 2020: 10 sales stats you need to know now

It’s time for we need a new “ABCs of Sales” strategy. Here’s what we recommend.

Guides, research, and more

How SMB CX Leaders Who Raise Their Game Are Driving Business Success 文章

How SMB CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.

How CX Leaders Who Raise Their Game Are Driving Business Success 文章

How CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.

25 Ways Governments Innovated Their CX Strategy During COVID-19

25 Ways Governments Innovated Their CX Strategy During COVID-19

For some governments, crisis is an opportunity for improvement. While business as usual has proven to…

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The new rules for customer service outsourcing in a changing world 文章

The new rules for customer service outsourcing in a changing world

Here are four questions you should ask before getting started with an outsourcer.

Prioritizing mental wellness and self-care in times of COVID-19 文章

Prioritizing mental wellness and self-care in times of COVID-19

As the Covid-19 pandemic pushes the limits of our global economy and healthcare systems, another, quieter crisis underpins it all—the toll it’s taking on our mental health.

Customer experience management advice from the pros 文章

Customer experience management advice from the pros

Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…

Addressing customer experience from the CIO perspective 文章

Addressing customer experience from the CIO perspective

For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…

Choose the right customer service solution for your business

Choose the right customer service solution for your business

Setting up your customer support organization for success is the first step towards offering excellent customer…

Forrester report: The case for asynchronous messaging: Apple Business Chat, Facebook Messenger, WhatsApp 白皮書

Forrester report: The case for asynchronous messaging: Apple Business Chat, Facebook Messenger, WhatsApp

IT 領導者不僅處於提供卓越的客戶和員工體驗的最前線,還要同時維持營運…

How to immediately improve your customer experience in 5 simple ways 文章

How to immediately improve your customer experience in 5 simple ways

Experts share the CX strategies that make a real difference.

Customer service acronyms explained 文章

Customer service acronyms explained

Customer service acronyms can be confusing to those still learning the field. Learn the explanations behind 30 common customer service acronyms.