Few have felt the impacts of COVID-19 more than small businesses. But there are opportunities to build a CX response that punches above your weight.
The UK's Junkyard Golf Club went from a cheeky pop-up to a growing business--to scale its customer support, the company enlisted the Zendesk Support Suite
Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop
The Groomsman Suit had a classic SMB problem--how could it streamline and improve support as its business grew? The company turned to the Zendesk Support Suite
With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully
The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers
Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate
In this post, we’ll take a deeper look into what the sales pipeline is, along with how to track and manage it with a CRM
Guides, research, and more
For 1-Stop Connections, improving the customer experience for its customers in ports across the globe required adopting a new solution--Zendesk's Support Suite
OIala Homes needed to elevate its customer support as its rental business grew--so the SMB turned to Zendesk Support Suite
Mobile optimization is an important part of any business success strategy
Zendesk takes security very seriously—just ask the Fortune 100 and Fortune 500 companies that trust us with their data
In our first ever Global Impact Report, we’re bringing to a focus all of the things we are doing to be a responsible, globally-conscious company.
Many customers still like to talk to customer service via phone. Find out how to build a strong call center operation that helps customers feel heard.
Including text support as part of your multichannel strategy is a great way to provide better…
If your business doesn’t have the bandwidth to adequately handle all your inbound and outbound calls, you may want to consider outsourcing. Read on to learn how a BPO call center can step in
Churn rate can be a key metric to guide and improve a company's customer retention strategy and figure out its customer retention rate
Here are six call center training tips to ensure your agents can deliver a positive, helpful customer experience