
What makes Zendesk champions of customer service
You may have seen this slogan on our website and around the internet. But what does it mean to us?
Guides, research, and more

講求對話的客服時代來臨
A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…

The ROI of CX transformation
This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs, and ROI of an enterprise-wide CX transformation.

Gartner’s predictions for 2021: CRM customer service and support
As your approach to customer service matures, the complexity of your customers’ issues increases.
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How to leverage data and personalization throughout the customer lifecycle
Data is key to delivering a superior customer experience. Here’s how to use the right data to provide personalization and enhance the customer journey, from sales to support.

The 8 best FAQ page examples (and how to make your own)
An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well-known brands.

Customer feedback: Get it, organize it, and make it work for you
Customer feedback is a goldmine of insights—if you know how to get it and use it well.

Never fear, integrations are here
Here are the newest integrations from Zendesk to help your team provide great experiences.

The 12 best call center software of 2021 (according to users)
Find out from real-life users what it’s like to use some of the most popular call center software.

Want to be a call center representative? Here’s what you need to know.
Find out what you’ll be doing, what qualifications you’ll need, and how much you’ll make as a call center representative.

5 examples of bad customer service (and how to be great instead)
Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.

The ultimate guide to cloud computing for customer service teams
Learn why it's vital for your support team to take advantage of cloud computing and how to get your team online.