轉換為遠端員工 文章

轉換為遠端員工

為了確保您的客戶繼續得到最好的體驗,同時保護您的員工健康,我們總結了自己的一些適用於遠端工作環境的最佳實務

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SMBs can do more with less during times of change 文章

SMBs can do more with less during times of change

Few have felt the impacts of COVID-19 more than small businesses. But there are opportunities to build a CX response that punches above your weight.

How the Junkyard Golf Club scales customer support wisely Guide

How the Junkyard Golf Club scales customer support wisely

The UK's Junkyard Golf Club went from a cheeky pop-up to a growing business--to scale its customer support, the company enlisted the Zendesk Support Suite

5 of the best knowledge management examples 文章

5 of the best knowledge management examples

Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop

The Groomsman Suit offers suits customers love–at scale Guide

The Groomsman Suit offers suits customers love–at scale

The Groomsman Suit had a classic SMB problem--how could it streamline and improve support as its business grew? The company turned to the Zendesk Support Suite

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Top CRM benefits for sales and support teams 文章

Top CRM benefits for sales and support teams

With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully

What is the CRM process? 文章

What is the CRM process?

The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers

Fast-track lead generation with Sell + Reach 文章

Fast-track lead generation with Sell + Reach

Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate

What is the sales pipeline and how do you track it? 文章

What is the sales pipeline and how do you track it?

In this post, we’ll take a deeper look into what the sales pipeline is, along with how to track and manage it with a CRM

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1-Stop Connections keeps ports functioning by embracing the customer experience Guide

1-Stop Connections keeps ports functioning by embracing the customer experience

For 1-Stop Connections, improving the customer experience for its customers in ports across the globe required adopting a new solution--Zendesk's Support Suite

Olala Homes scales its rental property business with Zendesk Support Suite Guide

Olala Homes scales its rental property business with Zendesk Support Suite

OIala Homes needed to elevate its customer support as its rental business grew--so the SMB turned to Zendesk Support Suite

Insights to Explore: A change management guide Guide

Insights to Explore: A change management guide

The role your data plays has probably evolved since your business has grown, which means it’s…

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6 tips for creating emails optimized for mobile

6 tips for creating emails optimized for mobile

Mobile optimization is an important part of any business success strategy

Zendesk is FedRAMP authorized 文章

Zendesk is FedRAMP authorized

Zendesk takes security very seriously—just ask the Fortune 100 and Fortune 500 companies that trust us with their data

Zendesk’s global impact report for 2019

Zendesk’s global impact report for 2019

In our first ever Global Impact Report, we’re bringing to a focus all of the things we are doing to be a responsible, globally-conscious company.

Call center 101: What makes a successful call center? 文章

Call center 101: What makes a successful call center?

Many customers still like to talk to customer service via phone. Find out how to build a strong call center operation that helps customers feel heard.

Text support: get it right the first time 文章

Text support: get it right the first time

Including text support as part of your multichannel strategy is a great way to provide better…

What’s a BPO call center, what does it do? 文章

What’s a BPO call center, what does it do?

If your business doesn’t have the bandwidth to adequately handle all your inbound and outbound calls, you may want to consider outsourcing. Read on to learn how a BPO call center can step in

How to calculate your customer retention rate 文章

How to calculate your customer retention rate

Churn rate can be a key metric to guide and improve a company's customer retention strategy and figure out its customer retention rate

6 call center training tips for building an exceptional team of agents 文章

6 call center training tips for building an exceptional team of agents

Here are six call center training tips to ensure your agents can deliver a positive, helpful customer experience