IVR 軟體

Give customers fast answers and route them where they want to go with powerful and easy-to-use IVR software from Zendesk

運用 IVR 軟體提供更好的服務

With multi-level Interactive Voice Response (IVR) technology from Zendesk, route customers to the right agent or department in your call center and provide recorded responses for frequently asked questions. Easily create a menu with options that callers can choose through keypresses and route to agent groups, voicemail, external numbers or even additional IVR menus.

簡化通話路由

將您的客戶轉接至您的話務中心裡合適的代理,以限制等待時間,提高效率。

通話路由

以簡化繁

運用預先錄製的常見問題歡迎語,如營業時間或促銷資訊,以偏轉常見問題,同時為客戶和代理節省時間。

IVR 軟體

數分鐘內即可設定

在 Zendesk 瀏覽器內建立 IVR 系統。上傳或錄製歡迎語、建立功能表,方便地予以變更以自訂客戶體驗。

IVR 系統