Your customers use your products every day, and their perspective can come in handy. Create a space for customers to collaborate with your business and each other—all within the Zendesk ecosystem.
Tap into collective knowledge
Leverage customer expertise to provide evergreen self-service support.
Give members a voice
Build user trust by gathering feedback and rewarding top contributors with badges.
Make it theirs
Give community managers the tools to create safe and on-brand forums.
Provide support that scales
Help your customers help each other
Users can easily find relevant answers and inspiration by searching through organized community posts and topics.
Create a new discussion quickly using a WYSIWYG editor, or suggest similar posts to avoid duplicate threads.
Present relevant content by featuring posts worth highlighting.
Listen up
Make customers feel seen and heard
Customers feel valued when you invite them to voice their opinions. Collect their feedback to understand the issues they face, and let them vote on helpful content. Reward top users with badges—and build trust in your business and between users. That way, everyone’s a winner.
Play nice
Manage user engagement
Tag posts with their current status to track answered questions and product requests. Escalate posts to your support agents when one-on-one help is needed.
Keep forums clean and safe by managing members' access. Empower your most trusted users to monitor conversations by granting varying levels of permissions to different moderator groups.
Create multiple communities for various audiences, regions, or brands. Customize with out-of-the-box themes or use code or APIs to design sophisticated customizations for an enhanced community experience.
