Text Expander for Zendesk

About Marketforge

At Marketforge, we are dedicated to empowering support teams with innovative tools that streamline everyday tasks and boost productivity. With a focus on seamless integration and user-friendly design, our mission is to help your team deliver exceptional customer service while reducing manual workload.

What is Text Expander?

Text Expander is an essential productivity tool designed specifically for Zendesk support agents. It allows you to create custom shortcuts to instantly insert pre-defined text snippets into support tickets, emails, and live chats. This not only saves time but also ensures that your responses are consistent, accurate, and on-brand.

Key Features:

1. Custom Shortcuts: Define and manage personalized shortcuts for your most frequently used responses.

2. Time Efficiency: Instantly expand text with a few keystrokes, reducing response times and allowing agents to focus on more complex customer issues.

3. Consistency: Maintain a uniform tone and style across all customer communications by using standardized templates.

4. Easy Integration: Seamlessly install and configure Text Expander within your Zendesk environment for immediate benefits.

How It Works:

After installing Text Expander, configure your custom shortcuts in a few simple steps. As you type a shortcut within any support ticket, the app automatically expands it to the full text snippet you’ve set up, ensuring quick and error-free responses every time.

Benefits for Your Support Team:

• Save Time: Eliminate repetitive typing and reduce the risk of errors.

• Improve Efficiency: Allow agents to handle higher volumes of tickets without compromising quality.

• Enhance Customer Experience: Deliver fast, consistent, and professional support to every customer.