A place to host customer conversations
Feedback is crucial to understanding customer needs, but the interactions a business has with its customers are only one part of the equation. Customers talk to each other about what works and what doesn’t—on social media, online review sites, and feedback forums. Zendesk fosters customer engagement and strengthens connections on a customized, branded platform.
Let conversations thrive
Guide new customers and empower longtime users with advanced community management features. Have members of your support team jump in and help out, or appoint community managers to moderate and keep discussions on topic. Users can sort and follow posts to stay informed with the latest updates.
Clubhouse for customers
Built for contributors
Our community forum software’s intuitive contributor tools keep content fresh and valuable. When a user starts creating a post, Zendesk scans through existing content to show similar posts—making it easy to discover solutions and cut down on duplicate content. To write a post, users can format their posts and comments with a built-in WYSIWYG editor.
Escalate posts to tickets
Unlike standalone community engagement software, Zendesk community software is built right into Zendesk knowledge base software. When responding to a customer’s email in Zendesk's ticketing system, agents can view the customer’s profile and have complete visibility into their community activity. Agents can also transition a community post to a ticket in Zendesk ticketing to continue the conversation.