Answer frequent questions quickly
Zendesk offers knowledge management software that is simple to customize and use - as either an internal knowledge base, an IT knowledge base, a support agent-only knowledge base, or a customer facing FAQ tool. And because it’s always available, customers and support agents can use this self-service portal to find the right information whenever they need.
精簡、自信的內容解決方案
打造一個線上知識庫，無需擔心過多細節。在工作進行中時可儲存草稿，豐富的格式保證了文章的易於閱讀，而預先製作的範本則可用於保持內容結構的一致。如果您要建立內部知識庫，那麼可以方便地將內容限制於特定群組內。
瞭解您的知識庫如何變化
瞭解您的知識庫內容如何隨時間推移而變化。檢視事件清單，始終掌握最新的變更，保持內容的完整。
使用客戶的語言
Zendesk makes knowledge management software that’s simple to use and accessible for everyone. And the freedom to translate your articles into over 40 different languages provides a localized experience that’s right for each customer.
Measure and improve customer support
Know what users are looking for and whether they're finding the right answers with built-in reports. Zendesk’s knowledge base software provides insights to expose gaps in content and helps identify areas where new knowledge base articles should be created.
Tap into more knowledge
探索社區軟體與知識庫的世界。
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