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Netgsm SMS

Send SMS messages directly from Zendesk tickets via Netgsm.

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Netgsm

About this app

Netgsm is a digital communication operator serving businesses of all sizes — from small startups to large enterprises — under one roof. With over 25 years of industry experience, Netgsm delivers reliable and scalable SMS, voice, and messaging solutions to businesses across Turkey and beyond.

Netgsm SMS for Zendesk allows your support agents to send SMS messages directly from Zendesk tickets and user profiles without leaving the support interface.

Key Features:

  • Send SMS to customers directly from any ticket or user sidebar

  • Select from your registered sender names

  • View SMS delivery status in real time

  • Supports standard and special character encoding

Data & Privacy:

This integration accesses the customer's phone number to deliver SMS messages on behalf of the support agent. No Zendesk data is stored beyond what is required to process the SMS request.

By using this integration, you agree to Netgsm's Terms of Use (https://www.netgsm.com.tr/gizlilik-ve-guvenlik/terms-of-service).

For information on how we handle your data, please review our Privacy Policy (https://www.netgsm.com.tr/gizlilik-ve-guvenlik/kvkk-eng).

應用程式詳情

如何安裝

Requirements:

  • An active Netgsm account

  • A registered sender name on your Netgsm account

Setup Steps:

  1. Click Install to add the Netgsm SMS app to your Zendesk account.

  2. After installation, open any ticket or user profile in Zendesk Support.

  3. Locate the Netgsm SMS panel in the sidebar.

  4. Click the Settings tab, then click Connect and sign in with your Netgsm credentials to authorize the integration.

  5. Once connected, select a sender name from the dropdown and start sending SMS messages.

Need help? Contact us at teknikdestek@netgsm.com.tr

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