Weekly

Weekly brings your full ecommerce operation into the Zendesk ticket sidebar — so support agents never need to leave a ticket to understand a customer.

For every ticket, Weekly automatically matches the requester to a customer profile and surfaces: order history with live AfterShip tracking, return and refund status, product inventory levels, payment requests (PayPal), and customer notes — all in one glanceable sidebar.

Key features:- Auto-matches tickets to customers by email, order ID, or name- Full order cards with shipping, tracking, payment status, and line items- Customer returns summary with RMA tracking and resolution status- Live inventory levels with incoming stock and restock urgency- PayPal payment request creation, tracking, and cancellation without leaving Zendesk- Customer notes with in-sidebar editing- Merge suggestion handling for duplicate customer records- Role-based access: pricing and financial data gated per agent role

Weekly is a B2B ecommerce management platform for sellers on Shopify, Amazon, TikTok Shop, WooCommerce, and eBay.

Data disclosure & privacy

This app connects your Zendesk account to your own Weekly account. To match a ticket to a customer and display their order context, the app reads ticket data from Zendesk (requester name and email, ticket ID, subject, and tags) and sends it to Weekly's backend over an encrypted (HTTPS/TLS) connection.

• Authentication uses Zendesk's global OAuth client with the refresh-token grant; access tokens are encrypted at rest and never exposed to the browser or any third party.

• Customer, order, returns, inventory, and payment data shown in the sidebar comes from your own Weekly account; no Zendesk customer data is sold, shared with third parties, or used for advertising or model training.

• All application infrastructure and data processing are located in the EU (application and database in Germany; object storage and backups in a Cloudflare EU region).

• Access to sensitive fields (pricing and financials) is gated per agent role.

• You can disconnect Zendesk at any time from Weekly's settings, which deletes the stored OAuth credentials.

Full details on what we collect, how it is used, how it is protected from unauthorized access, and your rights are in our Privacy Policy: https://weekapp.net/privacy