Faqtual is a simple and powerful knowledge base and snippets manager for customer support teams.

Share your team’s knowledge effortlessly, reuse common templates and canned messages, and use AI to write messages and keeping your content up to date. Faqtual lets you instantly sync your entire team’s knowledge, FAQs, and canned replies.

You can use Faqtual right inside many of your favorite products, including Zendesk. This means you don’t have to jump between a bunch of tabs or trawl through documentation to solve customer problems – all your team’s information is right at your fingertips.

Faqtual helps you respond faster to customer enquiries, improving customer satisfaction and saving you a tonne of time.

Faqtual is perfect for customer support teams who need a simple, intuitive way to stay on top of their team’s knowledge and answer customer questions faster.