Blitzz Visual Assist
Remote Visual Assistance & Cobrowse for Call Centers and Remote Inspection.
安裝
10+
相容於
Chat
開發者
Blitzz
About this app
Blitzz provides a user friendly, feature rich solution for remote video inspections, live video customer support, and cobrowse — without a customer app download. Support techs can remotely see a customer's equipment, diagnose and solve issues, markup images and collaborate on solutions.
Blitzz Cobrowse for Zendesk integrates right inside your Zendesk interface and lets you instantly see what your customers see on your website or Mobile App in real time and guide them through forms, orders and more.
Both Video Support and Cobrowse are available inside the same Blitzz app. When both are enabled, agents switch between them using the top tabs on the ticket sidebar. Administrators can enable or disable each capability independently and choose which tab opens by default.
Functionality
Video Support
High-resolution image capture from live video
Time-stamped images with GPS locations
Image markup, zoom and OCR text extraction
Screenshare, pointer and network quality display
Session history per ticket — recordings, files and AI-generated call summaries
Integrations with other applications and much more...
Cobrowse
Single-click cobrowse with no customer app required
Session Replay and Enterprise Grade Security
Computer and Mobile Co-browse
Live visitor list with device detection, plus Enter Code to join a session
Session History
Every video session created from a ticket is listed under the History sub-tab in Video Support. Open any session to view details, agent notes, captured images, in-app recording playback, chat attachments and OCR extracts, plus an AI-generated call summary with full transcript.
How it works
Agents use the Zendesk integration to send an SMS, Email or WhatsApp invite and start a video call — no customer app download. Images and artifacts are saved back to the Zendesk ticket. For Cobrowse, agents open the Cobrowse tab to see connected devices for the current ticket, or join via a code the customer shares.
Use Cases
Banking, Insurance, Telecom, Retail, Utilities, Travel & Hospitality, and Field Service & Warranty — for account management, claims processing, plan selection, guided billing, bookings and remote diagnosis.
Privacy Notice
Data Accessed: Agent email, name and role; Zendesk subdomain; ticket ID, context and tags for Cobrowse device identification.
Data Used: Agent credentials sent to Blitzz servers for authentication; session images and notes written back to Zendesk tickets.
Data Stored: OAuth tokens for the secure Blitzz–Zendesk connection.
For more details: Privacy Policy
應用程式詳情
如何安裝
Blitzz App installation guide
How it works:
Agents can use the Zendesk integration to send an SMS, Email or WhatsApp message to the end user and initiate a video call without an app download. Images and other artifacts from the support session are saved back to the Zendesk Ticket.
For Cobrowse, agents open the Cobrowse tab to see connected devices for the current ticket, or enter a code the customer shares to join a cobrowse session — again with no customer app download.
Installation steps:
Install the Blitzz App in your Zendesk environment. (Instruction here)
During the installation (and after as well), you can set restriction on who can access the Blitzz app. (Instruction here)
Configure the app parameters:
API Key — paste the key provided by Blitzz
Enable Video Support — shows the Video Support tab (enabled by default)
Enable Cobrowse — shows the Cobrowse tab (disabled by default; requires the Cobrowse Add-On on your Blitzz plan)
Default to Cobrowse — when both are enabled, opens the app on the Cobrowse tab by default
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