UMS' Exotel Telephony App comes with features which helps your business by improving Agent’s productivity and provides you with CTI (Computer Telephony Integration) records within Zendesk for tracking, monitoring, auditing and training purposes. Comes with 15 days of free trial. Key Features: -Click to call -Call History -Click to SMS -SMS History -Incoming call popup with caller ID/ caller details -Create new tickets while on a call.

Key Benefits: -You can operate Exotel features from within Zendesk -Helps in improving Agent productivity -Call and SMS Logs within Zendesk helps in tracking, monitoring & auditing and for training purposes.