Zoho Lens is an augmented reality (AR) remote assistance solution that enables technicians to resolve issues faster with live video streaming, annotation tools, and hands-free guidance.

The Zoho Lens integration with Zendesk empowers technicians to provide augmented reality (AR) remote assistance directly from Zendesk support tickets. This integration boosts productivity, enhances customer satisfaction, and simplifies complex issue resolution with real-time visual collaboration

Key features

• Real-time visual support: Technicians can diagnose and resolve issues accurately with live AR-based assistance.

• Seamless session management: Schedule and start remote assistance sessions directly from Zendesk tickets, reducing response times.

• Detailed session reports: Access logs, session duration, and notes for future reference.

• Efficient ticket updates: Automatically update ticket statuses after session completion to maintain an organized support workflow.

Sign up now and explore the features.