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GetHuman
GetHuman dials, navigates menus, holds, and rings you when a human answers.
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GetHuman
About this app
GetHuman connects your team to a live human at any company, without the hold time.
How it works:
On a ticket, enter the company to call in the "GetHuman Call Target" field.
GetHuman dials out, navigates the phone menu, and waits on hold.
When a real person picks up, your agent's ticket pops and they take the call.
The outcome and a recording link are saved to the ticket.
Everything happens inside Zendesk — your agents never leave the ticket they're working.
Data disclosure:
When you queue a call, the app's trigger sends GetHuman that ticket's id, status, priority, tags, and the two GetHuman fields (the company to call and the optional advocate email). GetHuman uses this data solely to place and route the call, and tags the ticket "gethuman" so you can build views and reports on it.
When an agent opens the GetHuman panel, Zendesk shares the agent's name and email with GetHuman to sign them in.
GetHuman writes call outcomes back to the ticket as internal comments. Its API access is write-only for tickets: the OAuth scopes are users:read, triggers:read, webhooks:read, apps:read, and tickets:write — GetHuman cannot read your tickets' contents.
Where call recording is enabled for your organization, recordings are delivered to storage your organization controls; call transcripts are posted to the ticket and are not retained by GetHuman.
Interested in a trial? Contact us to get started.
應用程式詳情
如何安裝
Getting started:
Install the app — it automatically creates the "GetHuman Call Target" field, webhook, and trigger it needs.
Add the "GetHuman Call Target" field to your ticket form(s) so agents can fill it in (Admin Center → Objects and rules → Tickets → Forms). Optionally add "GetHuman Call Advocate (email)" as well, to pin a ticket's call to a specific advocate.
Click the GetHuman icon in your Zendesk header to finish setup — there's no separate signup. You'll create your GetHuman organization, authorize GetHuman in Zendesk, and choose which companies you'll be calling. It takes a couple of minutes, and you only do it once.
Using it:
The agents who take calls (advocates) make themselves available by checking in from the GetHuman icon in your Zendesk header.
To call a company that isn't on your list yet, add it from your GetHuman organization page. Ones we already support are ready immediately; anything new we'll set up for you.
On any ticket, enter the company in "GetHuman Call Target" — that queues the call. GetHuman dials, navigates the menu, holds, and rings the ticket to a checked-in advocate the moment a real person answers. (The app tags the ticket "gethuman" automatically.)
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