Kai

Kai, developed by AWTG LIMITED, is an AI platform that helps businesses automate and manage customer interactions.

Kai integrates with Zendesk so authorized users can connect their Zendesk account and create and route support tickets directly from the Kai platform.

Data usage

To provide the integration, Kai accesses and uses Zendesk account metadata, including Zendesk groups, to configure ticket routing.

When a support ticket is created, Kai may transmit the user's name, email address, conversation transcript, ticket subject, description, and other information required to create and route the support request in Zendesk. This information is transmitted only after the user has provided consent for the escalation.

Kai does not store the user's name, email address, or conversation transcript as part of the Zendesk integration. Kai stores only the Zendesk connection configuration and OAuth access and refresh tokens required to maintain the authorized connection.

Zendesk data is accessed and used only to provide the configured ticket creation and routing functionality.

For more information about how data is processed and protected, see our Privacy Policy: https://awtg.ai/privacy-policy/