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Scheduled Out of Office
Book time off ahead. Agents switch to out of office and back automatically.
相容於
Support
開發者
Marquee Apps
About this app
Agents book their time off in advance. When it starts, they're set to an out-of-office status; when it ends, they're set back to whatever status they had before. Nobody has to remember to change it, and nobody comes back to find they've been offline for a week.
How it works
- Book ahead. Agents schedule their own time off from the app in the left sidebar: whole days, or specific times.
- Switches on its own. At the start, the agent is set to your "Out of Office" status, or Zendesk's built-in Offline status, so routing stops sending them work. At the end, they go back to the exact status they had before.
- Their own time zone. "Friday" means Friday where the agent is, not where the admin is.
- Admins see the team. Admins can book time off for anyone and see everyone's in one list. Agents see and book only their own.
- Safe when things go wrong. If the connection to your account ever stops working, scheduling pauses, your admins get an email, and nothing booked is lost.
What it doesn't do
It never reads or reassigns tickets. Tickets already assigned to an agent stay with them; routing simply stops sending new work while they're away.
Requirements
Works on any Zendesk Suite plan with omnichannel routing turned on. On Suite Professional and above, an admin can create a custom "Out of Office" agent status once, and the app uses it (see the installation instructions). Otherwise the app uses Zendesk's built-in Offline status.
Data and privacy
The app uses your agents' availability statuses and a copy of your agent list (name, email, role, time zone) so it can schedule time off and show who is away. It stores the time off people book, including any note, and a record of each status change. Access tokens, names, email addresses and notes are encrypted at rest. When the connection needs attention, admins are emailed through our email provider, Resend. The app never reads tickets. Data is deleted 30 days after the app is uninstalled. Full details: https://ooo.marqueeapps.com/privacy
About Marquee Apps
Marquee Apps makes small, focused apps that each do one job well. Questions or problems: Support@MarqueeApps.com.
應用程式詳情
如何安裝
Before you start, make sure omnichannel routing is turned on: in Admin Center, go to Objects and rules > Omnichannel routing > Routing configuration.
- Install Scheduled Out of Office from the Marketplace. You can restrict it to certain roles or groups on the install screen, or leave it open to all agents.
Open the app from the left sidebar in the Agent Workspace.
- As a Zendesk admin, click Connect to Zendesk, and approve the app's access to your account on the page that opens in a new tab. Then come back and reload the app. This is needed once, for the whole account.
- Optional, on Suite Professional and above: create the status the app will use. In Admin Center, go to Objects and rules > Omnichannel routing > Agent statuses, add a status named exactly Out of Office, set Email, Messaging and Talk to Offline, and make it available to all groups. If you skip this, the app uses Zendesk's built-in Offline status and tells you so. Scheduling works the same either way.
That's it. Agents can now book time off from the app.
About the Out of Office status. The app finds it by name, so keep it called Out of Office. If you add it later, rename it or delete it, the app notices the next time someone opens it, or within a day, and switches between it and the built-in Offline status. Nothing needs reinstalling. Agents can still set their own status at any time; the app sets them back when their time off ends.
If you uninstall, anyone who is out of office at that moment is put back to their previous status first.
Need help? Email Support@MarqueeApps.com.
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