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Un1ty
Log calls and SMS from your business phone system into Zendesk tickets.
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Un1ty
About this app
Un1ty transforms your existing corporate telephony—Microsoft Teams, Cisco Webex, 3CX, Zoom Phone, Google Voice, or Asterisk—into a powerful sales and support engine integrated directly within Zendesk. Stop installing restrictive, closed-source communication software! Use the collaboration tools your team already masters to ensure maximum adoption.
⚡️ Bring Your Own PBX for Ultimate Flexibility: Seamlessly integrate your current Unified Communications platform. Say goodbye to vendor lock-in!
🧠 AI-Powered Insights: Our powerful AI analyzes all conversations, automatically generating concise call summaries and sentiment scorecards directly in Zendesk activity notes. Eliminate manual data entry and gain instant, objective feedback on sales performance.
📱 Native SIM Card & Multi-Channel: Connect all vital customer channels: Calls, SMS to Zendesk. Our unique native SIM card integration allows field teams to use their GSM network for superior call quality. All GSM calls and SMS are logged automatically without needing a separate mobile app.
🌍 Global Reach & Low-Cost Rates: Instantly establish a local presence by displaying a number in over 40 countries. You can even retain your existing phone numbers without porting them to us.
Un1ty is the essential communication layer that boosts sales efficiency, delivers superior call quality, and drives customer satisfaction within Zendesk.
🔒 Data access & privacy: Un1ty reads Zendesk users (to match a customer by phone number and an agent by email) and their open tickets, then creates tickets and comments containing call details (phone numbers, names, duration, recording link) and SMS content. Un1ty only stores the OAuth tokens and your Zendesk domain; no Zendesk data is retained. See our privacy policy.
應用程式詳情
如何安裝
Here are the simple steps to connect your Un1ty platform with Zendesk:
- Log in to your Un1ty account. If you don't have an account, simply register for un1ty here.
Click the Plan section, followed by the API & Integrations section located at the bottom of the page.
Select the Zendesk integration and click the Add button to begin the installation process.
You will be redirected to Zendesk for authorization. Once authorized, you will be redirected back to Un1ty.
Your integration is now ready! Customize the setup by selecting the phoneline numbers you wish to connect to your Zendesk account(s).
Finally, click the Save button to activate the integration and start logging your calls and communications.
Note: You can connect different Zendesk accounts for different phone numbers.
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