AssetSonar

EZO AssetSonar brings IT Asset Management (ITAM), Software Asset Management (SAM), IT Service Management (ITSM), and Patch Management into one connected platform, and puts that context directly inside Zendesk. Built for mid-market and enterprise IT teams that have outgrown spreadsheets and siloed point tools, AssetSonar turns every support ticket into a fully informed one.

At its core is the IT Graph, a live relationship model that connects assets, users, software, licenses, contracts, vendors, locations, and tickets into a single source of truth. That context is what powers the AssetSonar experience in Zendesk.

For IT Agents: Open any ticket in the Zendesk Agent Workspace and see the requester's complete profile; assigned devices, installed software, license usage, entitlements, and lifecycle status without leaving the conversation. Link assets to tickets in one click so hardware history and service activity stay connected.

For employees: Request hardware or software directly from the Zendesk Help Center with real-time visibility into what's available. Fewer duplicate requests, less back-and-forth, and complete context handed to IT from the start.

For IT & SAM Teams: Automate onboarding, offboarding, approvals, license reclamation, and notifications with AI-assisted workflows. Track software usage, surface underutilized licenses, manage renewals, and stay audit-ready. Built-in patch and vulnerability visibility helps teams spot affected assets, CVEs, and remediation status before escalation. Native integrations with Okta, Microsoft Entra ID, Intune, and Jamf keep identity, devices, and access in sync.

Together, AssetSonar and Zendesk give IT one unified system to resolve issues faster, control spend, tighten compliance, and manage the full employee and asset lifecycle.

EZO processes Customer Data in accordance with its Terms of Service. Additionally, EZO's Privacy Policy applies to processing of Personal Data.

For more information, reach out to us at support@assetsonar.com.