URL Builder Pro brings convenient links right to your agents fingertips. Links adjust dynamically based on the current ticket. For example, if John Doe with user id 123 contacts you, links might be - Profile (https://example.com/users/123) - Order History (https://example.com/users/123/order_history) - LinkedIn (https://www.linkedin.com/search/results/all/?keywords=John%20Doe)

Easily link to both internal and external tools!