Available only to agents with 'Talk - Partner Edition' seats (see zendesk.com/talk/pricing).

Now you have the Fortune 500 telephony features of 8x8 Contact Center integrated with Zendesk CRM solution, helping you serve your customers better, and more efficiently.

Key Features and Benefits:

• Manage customer calls from within an integrated app on Zendesk console.
  
• Preview matching end user record details before accepting a call. Reduce customer wait time on looking up record details.
  
• Automatic creation of customer call logs.
• Use seamlessly across desktop application, desk phone or mobile application.
• Set your availability to accept calls.
  
• Improve customer service with advance call handling capabilities such as call transfer, multiple party calling.
  
• Record calls on demand.
  
• Track outcome of each call using customizable call result codes.