With ProProfs Knowledge Base app, your agents can resolve the tickets on Zendesk easily. They can either search for information instantly and paste the same as a response or provide a direct link to a suitable Knowledge Base article right into the ticket comment. This will reduce the response time of your agent in answering customer questions.

Key Features

1. Search articles in an external Knowledge Base without leaving the ticket.
2. Add relevant Knowledge Base article links in the ticket for instant ticket resolution.
3. Convert the ticket into an FAQ if you find the information missing in your Knowledge Base.
4. Keywords-based search for Knowledge Base article.

Use Case

Zendesk and ProProfs is a powerful combination that can help you deliver delightful experiences to your customers. Your agents can use the ProProfs Knowledge Base app to resolve tickets on Zendesk. The app eliminates the need to open various articles for ticket resolution. It saves time by helping your agents find the right knowledge Base article link, and paste it in the ticket. Accessing knowledge is a breeze with the ProProfs Knowledge Base app.