Synolia and Zendesk have a very close partner relationship since 2015.

Thanks to its certified experts team and its strong experience, Synolia can manage every type of Zendesk clients' projects. The developer team provides innovating applications.

“Synchronized by Synolia”, automatically synchronizes ticket fields information on the end-user record.

This app collects useful information on the end-user view in a context broader than that of the ticket.

Example: New phone number, postal address, Facebook account, Twitter account, preferred call-back time slot, title…

The ticket information selected to be synchronized are immediately displayed on the end-user side after the ticket submission through the form or the web widget.

Benefits:

• Saving of time in the data qualification on the end-user record (end of copy/paste)

• Data quality