InMoment (formerly Wootric) is the customer experience management platform for maximizing customer lifetime value. Measure NPS, CSAT and Customer Effort Score upon ticket closure in Zendesk and gain valuable insight into the support experience.
Trigger an email or SMS survey when a ticket closes in Zendesk using webhooks.
Customize surveys by any customer property, such as language, and add properties such as ticket number or agent name to subject line or intro text.
Analyze metrics and filter feedback in real-time -- by agent, region, or any business driver -- right in your InMoment dashboard. Every response in InMoment is enriched with customer data for meaningful context and follow up.
Take action in Zendesk
CSAT responses flow back to the ticket record, so you can follow up with the customer or trigger other action from within Zendesk