videosupport for support

About VideoSupport

VideoSupport helps customer-facing teams resolve technical issues with clear, customer-recorded video. Our secure recording workflow gives support teams the visual context they need to understand an issue without lengthy back-and-forth.

VideoSupport for Support

VideoSupport adds a recording-link action to Zendesk Support tickets. Agents can create and share a secure link with a requester, then review the submitted recording from the ticket workflow.

• Capture browser, device, and on-screen behavior that is difficult to describe in text

• Reduce follow-up questions by letting customers show the issue in context

• Keep the recording request associated with the relevant ticket

Data handling

When an agent creates a recording link, VideoSupport receives the Zendesk subdomain, ticket ID, and the requester's name and email. When a requester submits a recording, VideoSupport stores the recording and related request metadata solely to provide the recording workflow and make the result available to the authorized support team. Data is transmitted over encrypted connections and access is restricted to authorized VideoSupport and customer account users. VideoSupport does not sell customer data or use recordings for unrelated purposes.