FactBranch loads customer data from your database or JSON API. Install our app in Zendesk Support to display results in the ticket sidebar. Or let FactBranch populate ticket fields with query results whenever a new ticket is created.

Pick a data source to get started

Search by Zendesk ticket fields

Search by email address, phone number or any custom field you've defined for your tickets.

Loads fresh data for every request

FactBranch runs your query every time an agent opens a ticket to get the freshest data directly from your database. There are no caching or syncing intervals with FactBranch.