WhatsApp Broadcast by Chat Inc

Send and track single or bulk WhatsApp notifications (via tags)

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Preview image of app

Chat Inc - Proactive WhatsApp Push Messaging

Chat Inc Proactive is a WhatsApp Messaging add-on for Zendesk Agent Workspace that makes it super easy for you and your team to send proactive WhatsApp templates directly from the agent workspace!

Available for one-to-one WhatsApp conversations and blast WhatsApp push messaging.

One-to-One add-on for Zendesk can help you & your team to:

  • Easily re-open WhatsApp tickets that have closed due to the 24 hour window
  • Let’s you proactively send a WhatsApp Template Message to customers without an open WhatsApp ticket
  • Manage (create,edit,update, delete) WhatsApp Template Messages on your Sunshine Conversations Account
  • Send WhatsApp templates with plain text, quick reply buttons, images, documents, and variable placeholders
  • Allows agents to see a preview of the WhatsApp template they want to send
  • View sent template message(s) in the agent conversation thread with the customer
  • Automatically create tickets when users reply to WhatsApp template messages sent by agents
  • Support for multiple language Template Messages

** Note: **

This App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.

Start a WhatsApp conversation with a new contact

Reopen the Whatsapp 24-hr window with an existing contact

View your Whatsapp conversation in the customer ticket

How does this help me?

  • When updating a customer on a support issue via WhatsApp a few days later
  • When opening a new ticket for a customer by sending them a WhatsApp
  • If you want to see sent WhatsApp messages in the ticket
  • If you want to send WhatsApp templates easily from within the agent workspace

Blast add-on for Zendesk can help you to:

  • Proactively send out mass WhatsApp templates to tagged contacts
  • Send WhatsApp templates with plain text, quick reply buttons, images, documents, and variable placeholders
  • Automatically create tickets when users reply to WhatsApp template messages sent by agents
  • Support for multiple language Template Messages

Broadcast bulk WhatsApp Campaigns directly to your Zendesk contacts.

How does this help me?

  • When you want to send the same template to multiple contacts
  • When you want to open new tickets for multiple customers by sending them a WhatsApp
  • If you want to send mass WhatsApp templates easily from within the agent workspace

See how Chat Inc Proactive works here

What do you need to use this tool?

  • Admin access to Zendesk Support
  • Admin access to Sunshine Conversations
  • Zendesk Chat Messaging enabled
  • Zendesk Chat enabled

Who is Chat Inc?

Chat Inc is a global leader in pioneering the future of chat commerce and brings businesses and customers closer through meaningful and frictionless engagement solutions.

For pricing and demos, contact sales@chatinc.com

應用程式詳細資料

相容於
Support
安裝總數
10+
作者
Chat Inc
版本
1.2
價格(美金)
Free to install
See pricing details

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