Support customers using Slack Connect

The Unthread integration for Zendesk allows you to create Zendesk tickets from Slack conversations, allowing you to track and manage issues and questions your customers report in your Slack Connect channels. With our integration you can:

• Create Zendesk tickets from Slack conversations.
• Post replies from Zendesk back to the thread in Slack.
• Support employees submitting internal requests over Slack.
• Take advantage of AI based features such as ticket title generation and auto-summarization.

Unthread

Unthread is a Slack inbox that turns support requests into prioritized tickets with assignments and SLAs.