Swarmica

You should consider Swarmica if you plan to launch KCS on your Zendesk. Detailed instructions on changing workflow, team-wise and per-agent reports, and quality assurance are built in. 
 You can even view reports in retrospect since it connects to the helpdesk, pulls all operational KPIs, and shows reports. A useful tool for managing a team of 7-10 agents. I love it!

I really love the concept of having everything I need for KCS adoption right at my fingertips! This Civilization-like approach is fantastic! I'm genuinely thrilled about it! Swarmica guides me through every step and offers feedback through its dashboard and KCS-focused KPIs right out of the box! The embedded Quality Assurance tool is a real game-changer for keeping my agents aligned with the process! There are still some minor things that need to be improved, but Swarmica's team reacts quickly and listens to feedback carefully, making things comfortable for me as a customer. That's what I have been looking for to enjoy all the benefits of the Zendesk+KCS synergy!

If you'd like to implement KCS in your workflow process including Zendesk integration - Swarmica is great way to start. Easy to setup, easy to configure and you will gain access to the best tool for handling Zendesk Guide data - articles publishing time, articles link accuracy and many others that completely aligned with KCS practices