The FullStory App for Zendesk lets you see the most recent sessions for the customer who submitted a ticket. If you are not yet a FullStory customer, sign up at FullStory.

Before you begin, you’ll need your secret FullStory API key to connect your FullStory account with Zendesk. To find it, log into FullStory, click on the Settings tab in the left-hand sidebar, then select Integrations & API Keys. If there’s already a key listed there, great! If not, click the Generate button to create a new key, then click Save API Key. Copy the key to your clipboard so you can paste it into Zendesk.

入門

1. Click the Install App button above (on this page) to install the FullStory widget in your Zendesk account.
2. If desired, enter the maximum number of matching sessions that you would like to be displayed for each customer in the Limit field.
3. Enter your API key from FullStory in the APItoken field.
4. Click Update to save these settings.
5. Optional: Pass customer email addresses or user IDs into FullStory using the fs.Identify script (learn more) and configure Zendesk to use these IDs (instructions here).

That’s it! When you open a ticket, you’ll see the FullStory app in the Apps sidebar on the right side of the window (you may have to click the "Apps" button in the upper right corner to open the sidebar). If the user who submitted the ticket is found in FullStory, you’ll see links to their most recent sessions.

Install the Download Recordings app and then set up the user settings within the app.

By default, the Download Recordings app is restricted to the administrator role. Administrators can modify the settings to allow access to the appropriate groups and roles that need access to Talk recording downloads.

• Sign in or sign up for a Textline account at textline.com (You must have administrator permissions in both Textline and Zendesk Support to set up the integration.)

• In Textline, visit Settings > Tools & Integrations and click the Zendesk logo.

• Enter your Zendesk subdomain and click Connect to allow Textline to access your Zendesk account.

• Now inbound texts will create and update tickets in Zendesk. (Tickets are tagged textline)

• Click the Install button here in the Zendesk Marketplace to add a top bar Textline widget and a sidebar app that reveals Textline conversations that correspond to the currently visible Zendesk ticket.

• If you'd like to use the channel integration instead of the ticket sidebar app, use your Zendesk settings to create a new channel integration account.

You need Zendesk Administrator privileges to install and set-up Tempo for your organization.

Simply click the Free Trial button at the top-right to get started.

Select your Zendesk account and click Install:

1. In the Tempo Installation page, click Install to confirm and complete the installation. The Tempo icon is added to the sidebar.

Connect Tempo to your Zendesk account:

1. Click the Tempo icon in the sidebar, then click Connect.
2. Fill in your details in the Tempo registration form.
3. In the authorization dialog, click Allow to complete your secure connection.
4. Click Return to Zendesk.

Select which groups have access to Tempo:

1. Click the Admin icon in the sidebar.
2. Under Apps, select Manage. The My Apps page is displayed.
3. Select the Tempo app to access the Tempo Installation page.
4. Select Enable Group Restrictions, then click in the field and select which groups should have access to Tempo from the list.
5. Click Update.

Your groups are now ready to begin logging time with Tempo!

Learn more at: https://tempo-io.atlassian.net/wiki/spaces/ZENDESK/overview

1. Get started FREE with our Community edition. (No trial period, No credit card needed)

   1. Search for and select an integration you want. (An integration is also known as a recipe)
   2. Install the recipe.
   3. Connect your app credentials under Connections.
   4. Hit Start recipe. Your data will start flowing immediately.
   5. Questions? Chat with us via the chat widget on the bottom right, or email us at support@workato.com.

First, contact your Narvar Customer Support Manager (or email: partners-zd@narvar.com) to enable Zendesk Track Connect & Care for your account.

Once enabled, your credentials will be available within Narvar Hub for you to complete the app installation.

And, that’s it! Your teams can start looking up orders and triaging delivery issues immediately.

You can see detailed installation instructions by reading through our documentation for setting up WhatsApp for Zendesk Support

Try PagerDuty for free, or to get more information, visit www.pagerduty.com. To set up the PagerDuty integration, follow our integration guide here.