1. Go to https://get.niceincontact.com/get-quote to submit a request for a quote.
2. One of our specialists will contact you with quote.
3. Place your order.
4. Download the CXone Agent for Zendesk application from this site.
5. NICE inContact will provide configuration instructions.

To configure the Recurly for Zendesk Application, you will need a Base64 encoded API key and your subdomain. Click (Here) for installation instructions.

Go to the Apps Marketplace under the Admin panel in Zendesk Support. Find the Harvest app and click the Install button. Once installed, refresh your page and your Harvest time tracking application will be ready to go. If you’re logged into your Harvest account in the same browser, it’ll pick up your credentials. If not, you’ll have to enter your Harvest web address, email, and password.

Don’t have an EZOfficeInventory Account?

Go to https://www.ezofficeinventory.com and hit the Sign Up button. You can take EZOfficeInventory for a 15-day free trial. No credit card is required for signing up.

Already have an Account?

• Sign in to your Zendesk portal
• Sign in to your EZOfficeInventory account
• In EZOfficeInventory, go to Settings → Add Ons → Zendesk Integration
• Tap the Get App On Zendesk button
• You’ll be asked for your Zendesk subdomain
• Once you’ve entered the subdomain here, we’ll take care of the rest

Open any Zendesk ticket and look for the EZOfficeInventory app on the right. If the Apps Pane is collapsed, tap the Apps button on top right to view connected apps

入門

Here are the first few steps that you can do:

• Create a staff user in EZOfficeInventory, say, emily@example.com
• Check out a few assets to Emily
• Go to Zendesk and create a ticket for emily@example.com

The assets checked out to Emily are shown in the right pane on this ticket. You can also see her EZOfficeInventory profile details.

• Link an asset to the ticket by tapping the blue link button at an asset
• Go to the linked asset in EZOfficeInventory and explore the Zendesk Tickets tab on this asset

Simply click install and sign in using your SurveyMonkey username and password. Follow OAuth flow to authorize SurveyMonkey to integrate with Zendesk. You will be redirected to the Select Recipient page after OAuth.

UJET’s Zendesk Call Package consists of the agent Call adapter and the associated back-end integration between the two platforms. Once the package is installed and configured in your Zendesk instance, the agent Call adapter will automatically be available for all agents within their Zendesk user interface.

Note: UJET’s Zendesk package does not require any installs on any agent devices.

• Look for the UJET Package for Zendesk in the Zendesk Marketplace and install.

• Contact UJET Sales or your UJET Customer Service Manager and request the "UJET Zendesk Package Installation Guide".

• A variety of support operations and configuration guides are also available via the UJET Support Portal.

How to connect Zendesk Support to Cx MOMENTS:

1. Start your free Cx MOMENTS trial here.

2. Log in your Cx MOMENTS portal and select Zendesk Support as Source data .

3. Enter your Zendesk domain and click on CONNECT TO ZENDESK SUPPORT .

4. Login to your own Zendesk instance and click Authorise Cx MOMENTS to read your tickets.

To get started:

• 安裝 app
• Force selection of brand: Make the brand selection mandatory (if you are using multiple brands)
• Mandatory requester email address: Make the requester email address mandatory.
• Go to the new ticket view, select an email address in the app (in the sidebar), enter ticket info and click submit.
• Your ticket should have been created/updated with the given recipient.

When installing the Basic plan

• Follow the first three steps above
• Use a JSON format to specify email addresses by group, e.g. {"Group A": "email1@example.com, email4@example.com", "Group B": "email2@example.com"}

The following guidelines are provided to help you proceed with the 30 Day FREE Trial and implementing this App:

Note: Installation on a Zendesk sandbox is very similar, although billing details will not be collected as the App is free of charge forever.

• After initiating the Zendesk App Marketplace free trial, we recommend that you accept the native app configuration settings defaults. Use the Inline Manual provided with the Cloudset Framework to learn more about the settings available.
• Select the app icon to give access to our embedded Cloudset Framework. This will start the Zendesk secure OAuth authentication request, based on the currently logged in admin user.
• This authentication can be revoked at any time by that admin user who installed the app, by selecting the user account security tab. API access is needed to enable the configuration tool to read and write app configuration data to the app installed on Zendesk.
• Once completed, a billing details screen will be presented to capture invoicing address details. Invoice history and records can be after that accessed and downloaded.
• If Zendesk security Restricted IP has been set-up, details of can be obtained from the CloudSET Framework Zendesk(s) tab, together with Forget Token method to support changing admin user account.
• Once the extended registration has been completed, you will be able to use the app configuration tool to get started.
• You will have 30 days to evaluate the app. At any time during the trial, uninstall the app to cancel the trial. This will automatically ensure that your credit card won't be charged.
• After 30 days you first payment in advance will be taken. This will automatically renewed every month until you uninstall the app.
• The monthly invoice will be charged on the basis of how many agents you have and how the agent count profile changed.
• For any issues or questions - raise a ticket with support@cloudset.net

Note: If other Cloudset apps are subsequently purchased, neither the OAuth Authentication, billing address details, nor Help Center integration steps are required as these a centrally managed with the one Cloudset Account which is automatically created on the first app purchase and install.