What is “customer health” in support?

It’s knowing which customers are thriving—and which ones need help—before they tell you.

Accoil calculates health scores based on real product usage, giving support teams clear, actionable insights right inside Zendesk Support:

• See if a ticket is from a power user or someone new to your product.
  
• Understand how active a customer is across their team or account.
  
• Spot usage trends at a glance—improving, declining, or flat.
  

With Accoil embedded in Zendesk Support, agents get instant context without switching tabs or chasing down data.

This helps teams respond faster, personalize interactions, and flag at-risk accounts before they churn—all while working where they already are.

Support smarter with insights that show how your customers are actually using your product.

Learn more