全新
Hitchwell
ClickUp tasks from tickets: create or link tasks, and see live status and comments on the ticket.
相容於
Support
開發者
Great Work LLC
About this app
Turn a Zendesk ticket into a ClickUp task with the conversation attached, and see its status every time you open the ticket. Hitchwell keeps every linked task in the ticket sidebar with its live status, assignees, due date, priority and latest comments, so agents stop asking engineering "any update?" in three places.
Hitchwell is built by Great Work LLC. It is not made or endorsed by Zendesk or ClickUp. ClickUp is a trademark of its owner.
Create the task from the ticket
- Pick the list by space and folder, or start in the default list your admin set.
- Fill it in once: name, assignees, priority, due date and the list's own custom fields. Required fields are checked before anything is sent.
- Choose what goes in: the ticket link always, a summary you write, the ticket comments you tick, links to their attachments, and the requester's name and email only if you tick that too.
- Subtasks: add a subtask under any task already linked to the ticket.
Link what already exists
Paste a task link, a task id or a custom id like DEV-123. Hitchwell finds it and shows it before you link it.
Optionally post a comment on the task with the ticket's link, so the team in ClickUp can find the ticket too.
Link as many tasks as the ticket needs (up to 20). Unlink one any time; the task itself is never changed.
Live status, every time the ticket opens
Each linked task shows its current status, assignees, due date, priority and where it lives, read from ClickUp when the sidebar opens or you click Refresh.
- Open a task to read its latest comments, or post a comment to ClickUp from the ticket. The comment says which agent wrote it and from which ticket.
Every write is confirmed first, and nothing is ever sent twice.
- When a status changed since it was last logged, the next agent who opens the ticket sees what changed and logs it on the ticket in one click: an internal note plus the
hitchwell_linkedandhitchwell_tasks_donetags, which your views and triggers can use.
What it doesn't do
- No instant push from ClickUp. Status changes show up the next time someone opens the ticket or clicks Refresh, and are logged on the ticket when that agent confirms.
It doesn't copy attachment files into ClickUp. It adds links to them, which open for people signed in to your Zendesk (or for anyone, if your Zendesk allows public attachment links).
Tasks are created and comments posted as the ClickUp user whose API token you connect. Use a shared ClickUp user (for example "Zendesk") if you'd rather not use a person's account; each comment still names the agent.
It works in the ticket sidebar on saved tickets.
Plans (billed monthly by Zendesk)
- Team: $110 per month for Zendesk accounts with up to 12 agents and admins.
- Scale: $9 per agent per month for 13 or more agents and admins.
Every feature is on both plans. 14-day trial; Zendesk asks for a card at install and billing starts when the trial ends unless you uninstall. No free plan. If your team outgrows Team, linked tasks stay visible and actions pause until an admin switches the plan.
Your data
Your ClickUp token is stored as a Zendesk secure setting. It never reaches agents' browsers: Zendesk adds it to each request on the way to ClickUp, and only to api.clickup.com. Hitchwell reads the ticket you're on, its comments when you create a task, and your agent count for the plan. It sends to ClickUp only what an agent puts in a task or comment. The list of linked tasks lives in a Hitchwell ticket field in your Zendesk. Hitchwell has no Great Work server, keeps no copy of your data, has no export, sends nothing to Great Work, does no background work and uses no AI.
Questions go to hello@greatwork.company and a person replies within one business day.
應用程式詳情
如何安裝
In ClickUp, decide whose account Hitchwell uses. Tasks are created and comments posted as that ClickUp user, so many teams add a shared user like "Zendesk" with access to the spaces support files tasks in.
- Signed in to ClickUp as that user, open your avatar > Settings > Apps, click Generate under API Token if there is none, and copy the token (it starts with
pk_). - Install Hitchwell from the Zendesk Marketplace and choose a plan: Team ($110 per month, up to 12 agents and admins) or Scale ($9 per agent per month, 13 or more). The 14-day trial starts now; Zendesk asks for a card and starts billing when the trial ends unless you uninstall.
- Paste the token into ClickUp API token. Zendesk stores it as a secure setting: agents never see it and Zendesk only sends it to api.clickup.com.
- Optional: Default list takes a ClickUp list link or list id, so the create form starts there. Workspace id is only needed if the token's user belongs to several ClickUp Workspaces (it's the number after app.clickup.com/ in any ClickUp link).
- Choose Who may take actions:
agentfor everyone (the default),admin, custom role ids, orgroup:<id>for groups, separated by commas. Switch creating, linking and commenting on or off. - Open a saved ticket. Hitchwell shows Create task and Link existing task in the sidebar.
Hitchwell creates one ticket field at install, "Hitchwell: linked tasks (managed by the app)", which holds each ticket's linked task ids and hides itself in the ticket. Uninstalling removes the field and with it the list of links; the internal notes, the hitchwell_* tags and everything in ClickUp stay. The setup guide at https://greatwork.company/apps/hitchwell/docs has more.
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計劃與定價
Team
Free 14-day trial, then $110.00 per month
$110 per month for Zendesk accounts with up to 12 agents and admins. Every feature: create ClickUp tasks and subtasks from tickets, link existing tasks, and see live status and assignees on the ticket. Email support, reply within 1 business day.
免費試用Scale
Free 14-day trial, then $9.00 per agent, per month
$9 per agent per month, for Zendesk accounts with 13 or more agents and admins. Smaller accounts choose Team; actions stay off on Scale below 13 agents. Every feature, as in Team. Email support, reply within 1 business day.
免費試用