Amazon Connect CTI Integration by CDC Software

Enable Amazon Connect Telephony and Zendesk integration with the CDC Platform

Preview image of app

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing

The CDC Platform with Zendesk and Amazon Connect telephony connectors provides integration between your Amazon Connect telephony system and your Zendesk environment. The platform supports searching, displaying, and creating Zendesk items based on the call data associated with a voice call. Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to 'Screen Pop' the agent's Zendesk session with new or existing Zendesk users, tickets, and more.

The integration provided by the platform is two-way and supports the updating of the call data within your Amazon Connect telephony system and other contact center systems with Zendesk data. This enables Zendesk user and ticket data located or created during the existing call to be made available to other agents that may handle the call via transfer or conference. The platform also supports connectors to many 3rd party applications, platforms, databases, and web services enabling data to be easily shared between these systems and your Amazon Connect telephony environment.

Click here for a video demo of the integration

應用程式詳細資料

相容於
Support
價格(美金)
Free to install
See pricing details

公眾評價

已經安裝程式了嗎?

我們非常歡迎回饋。 成為第一個留下評論的人。

在Marketplace上獲得應用程式

發掘如何將你的應用程式放上數碼貨架