The Knowledge Capture Actions app enables you to link actions to knowledge base articles from Zendesk Guide to be preformed when included in an internal or external comment of your ticket. This app works native but accompanies the Knowledge Capture app from Zendesk perfectly.
Add labels to the knowledge base article to function as a trigger and to specify which action to perform. This also works when a knowledge base articles are been copy and pasted manually in a comment or even when included in a Macro.
App Requirement Knowledge Capture Actions uses Article Labels and requires Zendesk Guide Professional or Zendesk Guide Enterprise or any Zendesk Suite subscription.
The first week is on us! After installing your free 7 days trial will start so you can try out this application without any worries.
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