Internal Note

Simultaneous create an internal and public note, even within a Macro

Preview image of app

Allow agents to write an internal note and a public comment with one submit. An internal note can be added with submitting the app (so without submitting the ticket itself). These functions can also be incorporated in a Macro. For Enterprise customers we also allow them to post the note as a Sunshine Event

Key Features

  • Submit an internal note within the app, so without submitting the whole ticket
  • Submit an internal note and a public comment simultaneous when submitting a ticket
  • Incorporate an internal note and public comment into a Macro
  • Post an internal note as a Sunshine Event (also available in Macros)

Use Cases

  • Workflow automation (with Macros)
  • Quick note updates
  • Workflow optimization
  • Custom Sunshine Events to be included in your process

The first week is on us! After installing, your free 7-day trial will start so you can try out this application without any worries.

Are you looking for ways to further optimize your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organizations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. Get in touch with us.

應用程式詳細資料

相容於
Support
安裝總數
5+
作者
pluscloud
版本
1.0
價格(美金)
Free 7-day trial, then $1.00 per agent, per month

直接在你的帳戶裡安裝的應用程式

公眾評價

已經安裝程式了嗎?

我們非常歡迎回饋。 成為第一個留下評論的人。

在Marketplace上獲得應用程式

發掘如何將你的應用程式放上數碼貨架