Swiftype makes it easy to integrate a powerful, customizable site search on your help center for Zendesk Guide users. With Swiftype, you can drag and drop to rearrange search results for individual queries, access detailed analytics on search behavior, and enable customer-friendly features such as autocomplete.
Customer support teams can leverage Swiftype analytics to strengthen their support center, custom ranking results for the most popular queries or identifying gaps in the documentation by looking at searches that return no results. From there, support teams can create support articles to fill these gaps, or add in results through Swiftype’s custom result ranking tool.
Swiftype Site Search enables you to:
Advanced out-of-the-box features include spell correction, synonyms, facets and filtering and other powerful capabilities.