Higher Logic is an industry leader in cloud-based community platforms, with over 25 million engaged members in more than 200,000 communities. Organizations worldwide use Higher Logic to bring like-minded people all together, by giving their community a home where they can meet, share ideas, answer questions and stay connected. Higher Logic aims to empower engagement, collaboration and community evolution, which we believe are the fundamental elements to the long-term relevance of any organization. By fostering community growth, you can open up a world of possibility. Tap into the power your community can generate for you.
With the integration to Zendesk, discussion threads in a Higher Logic Community can be submitted as a ticket to Zendesk though the click of a button. When customers are discussing an issue that does not get resolved in the community, a ticket can be created so that a Customer Service Representative (CSR) can examine the issues. When the Zendesk ticket is created, the whole thread is put into the ticket so the CSR has all the relevant information from the discussion. Furthermore, if the discussion continues after the ticket has been submitted, subsequent messages can be added to the existing ticket with the click of a button.