Connect your Magento 2 e-commerce and extend the power of your Zendesk Support through Simple Magento, improving your agents' customer service through a single and simple interface.

The integration application between Magento and Zendesk Support allows your agents to access customer and order information efficiently. With an intuitive user interface, agents can get the information they need quickly and eliminate the need to switch between screens. This helps ensure that customers receive timely and accurate responses to their tickets, thereby improving their overall experience.

Features

• Automatically associate the customer and order with the ticket

• Easily search and view customers and orders in Magento from Zendesk

• Manually associate tickets to orders or customers

• View order data: number, status, creation, customer, billing, shipping, payment, detailed products

• View customer data: account, group, email, billing

• Search products directly from ticket editor to speed up support response and include product link directly in ticket

• Intuitive app to see key information directly from app

• Include order data in tags for reporting in Zendesk Explore