*Ventrica delivers emotionally intelligent and AI-enhanced CX, transforming interactions into emotive experiences that build stronger brand connections and grow life-time value. *
As YOUR Zendesk partner we will continually evolve CX through digital innovation and human empathy, managing the end-to-end customer service journey with optimised practices.
As a specialist in CXM, we are big enough to do a great job, small enough to care.
So how do we do it? Through our Circle of Solutions, where you can jump in at any stage.
Ventrica’s approach enhances each stage of your customer experience journey - whether through Operational & Sustainable Excellence, Emotive & Brand Experiences, or advanced Digital & Intelligence Insight. Guided by Partnership & Collaboration throughout, we combine human empathy and innovative technology to foster meaningful, lasting customer relationships.
Here are the individual solutions we can support you with:
In summary
- We use combination of empathetic human agents & smart Zendesk technology to deliver personalised, seamless CXs.
- Our AI-enhanced Zendesk platforms allow for real-time customer insights, enabling businesses to offer tailored experiences and personalised emotionally intelligent interactions.
- With Zendesk we provide real-time performance metrics, helping clients track KPIs such as CSAT, NPS, and sentiment analysis.
- We identify emotional highs and lows throughout the customer journey, enabling brands to enhance positive feelings and reduce friction at key touchpoints.
- Offering insights into customer behaviour, backed by data analytics to continuously optimise CX strategies.
Ventrica and Zendesk have consistently delivered exceptional, emotionally resonant customer experiences, as shown by some of our client success stories:
- A 32% boost in CSAT and reduced handling times through award-winning AI innovation for a global food and drink brand.
- Integrating Zendesk AI-powered multilingual support for a global beauty brand.
- Elevating Trustpilot scores for a leading retailer from 3.1 to 4.6, with over 80% 5-star ratings.
- A 99% live chat completion rate for a fashion and beauty company.
- Operational excellence reduced service costs by 30% for a leading property platform, and accelerated ticket resolution by 65%.
What do we do? Ventrica and Zendesk deliver consistent high quality service.
- We deliver emotionally-driven customer experiences that create deep connections between brands and customers.
- We combine human empathy with AI and automation, to enhance customer interactions.
- Our services help businesses personalise customer journeys, ensuring every interaction feels unique and tailored.
- We provide end-to-end CXM solutions, from digital to in-person support, that evolve alongside a brand's needs.
- We enhance operational outcomes - such as increased NPS, higher customer retention, and reduced churn - rather than focusing solely on operational efficiencies and cost-cutting.
Why do we do it? Because Ventrica and Zendesk want to build emotive connections.
- We believe that emotional connections are key to building long-term customer loyalty and brand advocacy.
- In a competitive market, brands that evoke genuine emotions stand out and achieve higher customer retention & LTV.
- We aim to help businesses grow sustainably by fostering deeper relationships with their customers.
- To allow businesses and brands to focus on what they do best giving them confidence to work with a trusted CXM partner.
Book a discovery call with our team to learn more about us and our solutions.
Discover how our commitment to Emotive CX recently earned us recognition as a Major Contender in the Everest Group’s 2024 CXM PEAK Matrix® Assessment for EMEA.