Video Reply allows recording video messages and sending them in tickets instead of dull texts. Use our video recording tool for Zendesk to create quick product tutorials, introducing yourself, or demonstrating a solution in just a few clicks. With Video Reply, you easily can:
Video Reply for Zendesk will be of your assistance as an out-of-the-box tool for adding a personal touch to your customer support.
Change the video duration and cut off all unnecessary parts to create more meaningfull and short tutorial! Also video can be changed on the customers' side when you request a recording.
Humans are mostly visual creatures, so video tutorials are best for info comprehension. Video Reply allows you to demonstrate, illustrate, present, and explain things more effectively, and also saves time answering FAQs.
Video demonstration is usually more effective than even a one-on-one conversation. That’s why it’s worth sending a request to customers to ask for a screen recording.
All the videos you record are automatically saved into the library. Afterwards, you can just attach the necessary clip from the library to any ticket without having to record the same thing every time.
There is a simple workaround if agents need to record one operation several times. In the updated Video reply, you can share the video with other agents, and it will be available in the video library for everyone.
Video Reply for Zendesk provides detailed reports to analyze how well your videos work. Check the performance of a specific video or the overall stats for your content to see what could be improved.
Use tags to sort your content and make it easy to use and share. Note that the app does not auto-tag videos.
Need to have one of the Zendesk videos on your computer drive? No prob, we’ve got you covered. All you need is to find the recorded video in your library and click the Download button.
Now you can test the app before implementation free of charge and forever!