描述
如何設定
The easiest way to manage your Help Center content
Automatically translate your help center articles
Audit your articles in an Excel-like table automatically synced to your Zendesk account
Export articles to CSV, HTML, Word or PDF (images included)
Automatic link checker
Bulk operations (copy articles, reset votes)
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Find and Replace in Text and HTML
Replace outdated terminology in just a few clicks.
Replace in HTML properties such as links, CSS classes and CSS style.
Find and replace words or phrases across the entire help center, or just a subset of articles
Automatically Translate your Zendesk Guide Articles
Localize your Help Center with automated machine translation using OpenAI ChatGPT
Ensure your unique formatting remains consistent across translations. Keep your design, links and images intact in every language.
Review translations in Zendesk before they go live to ensure accuracy and quality.
Customise the ChatGPT prompt to make sure your translations align perfectly with your brand's style, language, and any special terms you may use.
Bulk copy articles between sections, categories, or brands
Create duplicates of articles, categories, sections or entire help centers
Deep copy of each article, including all translations, attachments and images
Manage Help Center's links and images
Find and fix broken links, images and videos
Search links by URL or title
Search images by file name or alt text
FREE for 14 days, then starts at €59/month (unlimited users & brands)
Leverage Analytics to understand how your Help Center is performing
Monitor user engagement through metrics like Page Views and Visitors per article, section, or category
Capture and analyze visitor feedback on your articles
Determine how many and which tickets were generated from each article
The alternative to Google Analytics built for self-service content
Included with Help Center Manager as a separately priced add-on
Learn more about our Help Center Analytics app