Use analytics to understand how your knowledge base is performing and how to improve it

• Measure people's engagement with Page Views and Visitors by article, section or category

• Measure and track Helpfulness as % of people who found your KB articles helpful.

• Self-Service Score: how effective is your Help Center at deflecting tickets.

• Track people's journey to understand what KB articles to improve and how.

• Find out how many and what tickets are created from each article

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Collect visitor feedback on articles

• Include a feedback form on every article

• Allow visitors to specify why the article was unhelpful

• Display collected feedback in the Analytics dashboard

• Create Zendesk tickets from feedback to assign and track Help Center work

• Easy installation process

A simpler and better alternative to Google Analytics

• Designed and built for self-service content

• Track metrics and feedback in one single dashboard

• View metrics by article, section or category

• Works out of the box, no customization required

• Integrated with your Helpdesk to help you track tickets by article

Slice and dice your data in any possible way

• Rich and flexible filters to help you analyze every aspect of you traffic data

• Filter by any time period, Staff vs Customer traffic, Mobile vs PC vs Tablet or Referrer

Super easy to install

• All you need to do is add a short script snippet in your Help Center theme

• Works out of the box, no custom setup is needed

Analytics built with privacy in mind: we do NOT store any PII data about your visitors

FREE for 14 days, then starts at €9/month (unlimited users & brands)

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Learn more about How to Improve Your Zendesk Help Center with Analytics