What is issue tracking software?
Issue tracking software compiles all of an organization’s customer tickets for easy maintenance and management. Cloud-based offerings make it simple for service agents to access the system and process service tickets from anywhere. Successfully manage, organize, analyze, and respond to numerous support tickets to foster better customer relationships and create better status reports with issue tracking software. Customer issues don’t always come from the same place. Zendesk makes it simple to track every customer issue from all of your channels. Many companies, including Uber and Airbnb, use Zendesk Support as their issue tracking software.
How does Zendesk help track issues?
Give customers and agents context
See what's trending
Integrate for a better view
Issue tracking software solutions integrate with various applications and systems to give support teams more ways to serve their users. Expand the reach where issues may be brought up, like through e-commerce sites or project management software. Create even more insightful reports and gauge the team’s development by integrating with analytic and productivity apps.開始
Get the bigger picture
Collecting customer issues and tracking every inquiry with valuable key metrics is made simple with Zendesk Support. Keep exploring the world of issue tracking software, global customer support, and agent efficiency with Zendesk.