Live chat
Use AI-powered live chat software to deliver fast and personalized support at scale. Try an intuitive and budget-friendly solution today.
Jeremy Korman
Group Manager, Product Marketing
最後更新: August 13, 2025
Real-time help, right when it matters most
Scale 24/7 support with AI agents

Unlock the power of AI agents.
Powered by cutting-edge generative AI, Zendesk AI agents are equipped to resolve a majority of customer requests autonomously, reducing the burden on your agents and improving customer satisfaction. Zendesk AI supports customers around the clock with natural human language and a tone that matches your brand, eliminating the need for coding.
Connect your AI agents to internal or external systems with APIs to easily resolve even the most complex customer service queries. Finally, optimize their performance with robust reporting.
Agents can leverage pre-written responses or automatically expand, summarize, and shift the tone of their messages, accelerating resolution times. They can also easily search their knowledge base for information with generative search.
Expand your reach with omnichannel messaging
Zendesk unifies your website and mobile chat conversations with your interactions across voice, email, Messenger, WhatsApp, and more, arming agents with context to personalize conversations. And, with AI-powered insights at their fingertips, agents will know what customers want and how they feel before the conversation starts.
The AI-powered Zendesk Agent Workspace transforms how your team handles customer interactions by consolidating all communication channels into a single, intuitive interface. This unified approach means Zendesk eliminates the need to switch between multiple platforms, resulting in faster response times across all channels. Additionally, advanced, AI-powered routing capabilities ensure incoming requests are directed to the most qualified agents based on their skill set, language, availability, and customer sentiment.

Personalize conversations with the Zendesk Agent Workspace.
Take advantage of full integration with Zendesk

Explore 1,800+ apps and integrations in the Zendesk Marketplace.
Zendesk live chat software becomes even more powerful with an extensive marketplace featuring over 1,800 apps and integrations, transforming your live chat operation into a comprehensive customer service powerhouse. These integrations seamlessly connect your chat platform with essential business systems: Commerce integrations like Shopifyand WooCommerce surface order details, shipping information, and purchase history right in chat conversations, and CRM integrations like Salesforce and HubSpot synchronize customer data and chat transcripts so your entire team has complete visibility into customer interactions.
Marketplace can also help your team connect internally for better customer support, thanks to communication tools like Slack and Microsoft Teams, or translation apps that help break down barriers for nonstop global support. And connecting to content management platforms like WordPress can also help your team optimize support with convenience and speed on your native site.
Make service more convenient with proactive support
Zendesk Copilot revolutionizes customer service by guiding agents and customers toward the most effective resolution path. Copilot automatically analyzes incoming requests and suggests whether they're best handled through live chat, asynchronous messaging, or self-service options, optimizing resource allocation and priming the interaction for high customer satisfaction.
Copilot does more than just manage channel transitions; it actively surfaces crucial insights to agents, giving them the full context of customer interactions and helping them understand underlying issues faster. It also provides enhanced writing tools that assist agents in crafting the best possible responses, ensuring clarity, conciseness, and empathy. Furthermore, Copilot goes beyond suggestions by proactively recommending next steps in a conversation and can even take action on an agent's behalf, automating routine tasks. This comprehensive support significantly speeds up conversations and ensures the highest quality of service for every customer interaction.

Drive faster resolutions with Zendesk Copilot.
Make better decisions with data

Gain data-driven insights with Zendesk reporting and analytics.
Zendesk provides real-time insights into customer service performance, allowing you to act immediately. Our reporting tools can help track how to optimize AI agents with trusted metrics to ensure they always perform to your standards. AI reporting tools can even identify and surface topics to automate based on your customer data.
What’s more, AI-powered quality assurance and workforce management tools can send you insights that show exactly how your team performs. From schedule adherence to resolution times, you can use data-driven findings to stop service problems before they start.
Join more than 160,000 companies that chose Zendesk
More than 160,000 companies across industries rely on Zendesk to improve their CX. Learn more from customers who have benefited from partnering with us.
Universal Store
“Previously, we were juggling between a live chat platform, a ticketing platform, and a phone platform … Our goal was to find a solution [that was] as close to omnichannel as possible. And Zendesk offered that. We adopted it as a single hub to meet our customers on their preferred channels and get a holistic view of each person and interaction.”
—Adam McPherson, customer experience manager at Universal Store
Motel Rocks
“The ability to identify the customer’s intent and sentiment is probably one of the best things we’ve seen. I can go into the platform and see, at a glance, exactly what people are contacting us about at this very moment and whether they are happy or sad. With Zendesk AI, there’s just more information on the screen for agents to see straight away.”
—Lucy Hussey, customer service manager at Motel Rocks
Deliver AI-powered live chat support with Zendesk
It’s time to take your customer service to the next level. With Zendesk AI-powered live chat software, you can meet your customers where they are and provide personalized support. Zendesk is easy to use and scalable, can deploy quickly, and seamlessly integrates with your existing tools. Plus, it works out of the box without a team of developers, saving you time and money.
Try Zendesk and boost your customer service operation from day one.
Jeremy Korman
Group Manager, Product Marketing
Jeremy Korman is a product marketing leader who thrives at the intersection of storytelling, technology, and customer empathy. He began his career in chemicals manufacturing before becoming a technical support engineer at a company that provided real-time data infrastructures for Fortune 500 industrial firms. There, Jeremy got his first taste of the customer service world—helping clients in energy, manufacturing, and other heavy industries solve complex problems. As a team lead, he trained agents, managed nonstop calls and emails, and developed a deep respect for the people Zendesk serves today. At Zendesk, Jeremy leads a team of product marketers helping bring the latest in AI technology to market, making it easy for customers to understand and adopt new innovations. Whether it’s teaching his grandma how to email on an iPad or guiding a team of seasoned agents through building better analytics dashboards, Jeremy loves showing people how to leverage technology to work smarter and simplify everyday life.
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