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知識庫軟體

知識庫軟體

常見問題,迅速解答

Zendesk Guide offers knowledge management software that is simple to customize and use - as either an internal knowledge base, an IT knowledge base, a support agent-only knowledge base, or a customer facing FAQ tool. And because it’s always available, customers and support agents can use this self-service portal to find the right information whenever they need.

整潔、自信的內容

打造一個網路式知識庫,無需擔心過多細節。在工作進行中時可儲存草稿,而豐富的格式保證了文章的易於閱讀。如果您要建立內部知識庫,那麼可以方便地將內容限制於特定群組內。

知識庫軟體的客戶示例

瞭解您的知識庫如何變化

瞭解您的知識庫內容如何隨時間推移而變化。檢視事件清單,始終掌握最新的變更,保持內容的完整。

使用客戶的語言

Zendesk makes knowledge management software that’s simple to use and accessible for everyone. And the freedom to translate your articles into over 40 different languages provides a localized experience that’s right for each customer.

Measure and improve customer support

Know what users are looking for and whether they're finding the right answers with built-in reports. Zendesk’s knowledge base software provides insights to expose gaps in content and helps identify areas where new knowledge base articles should be created.

「建立了知識庫之後,我們發現支援請求的數量大幅下降。我們的合作夥伴獲得了我認為是最優質的服務 —— 即他們根本無需提交工單。」

Mike Cartwright

Expedia® Affiliate Network 合作夥伴解決方案主管

更多資源

  • 建立一個社區

    Encourage conversations between customers and strengthen their connection with your brand with knowledge base software.

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  • 客戶入口網站

    Provide a dedicated self-service portal for customers to log in and manage their support requests.

    瞭解更多 >
  • 開始

    按照這些步驟開始建立並維護知識庫。

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  • 客戶想要什麼

    如果知識庫可滿足客戶的需求,91% 的客戶會使用它。

    瞭解更多 >

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