知識庫軟體
建立、組織內容，並方便地與代理、特定客戶或公眾分享內容 —— 衡量何種方式效果最佳。
常見問題，迅速解答
Zendesk Guide offers knowledge management software that is simple to customize and use - as either an internal knowledge base, an IT knowledge base, a support agent-only knowledge base, or a customer facing FAQ tool. And because it’s always available, customers and support agents can use this self-service portal to find the right information whenever they need.
整潔、自信的內容
打造一個網路式知識庫，無需擔心過多細節。在工作進行中時可儲存草稿，而豐富的格式保證了文章的易於閱讀。如果您要建立內部知識庫，那麼可以方便地將內容限制於特定群組內。
瞭解您的知識庫如何變化
瞭解您的知識庫內容如何隨時間推移而變化。檢視事件清單，始終掌握最新的變更，保持內容的完整。
使用客戶的語言
Zendesk makes knowledge management software that’s simple to use and accessible for everyone. And the freedom to translate your articles into over 40 different languages provides a localized experience that’s right for each customer.
Measure and improve customer support
Know what users are looking for and whether they're finding the right answers with built-in reports. Zendesk’s knowledge base software provides insights to expose gaps in content and helps identify areas where new knowledge base articles should be created.
「建立了知識庫之後，我們發現支援請求的數量大幅下降。我們的合作夥伴獲得了我認為是最優質的服務 —— 即他們根本無需提交工單。」
Mike Cartwright
Expedia® Affiliate Network 合作夥伴解決方案主管
更多資源
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建立一個社區
Encourage conversations between customers and strengthen their connection with your brand with knowledge base software.
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客戶入口網站
Provide a dedicated self-service portal for customers to log in and manage their support requests.
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開始
按照這些步驟開始建立並維護知識庫。
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客戶想要什麼
如果知識庫可滿足客戶的需求，91% 的客戶會使用它。
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