An increasing number of organizations using Salesforce for support are switching to Zendesk in order to gain agility and innovation at the critical front lines of customer experience—their service organization.
Customer experiences mattered before COVID-19, but with the increasing customer and workforce digitization and distribution, experiences matter more than ever. To respond to rapidly changing customer and business needs, companies are tackling cost optimization and doubling down on customer experience innovation. Companies of all sizes and industries are finding that thriving in this new distributed world means engaging with customers in modern, digital ways.
Switching to Zendesk helps companies thrive by delivering:
- Increased business agility
- Lower Total Cost of Ownership
- Tools to create superior, modern experiences
To learn the Top 5 Reasons Salesforce Customers are Switching to Zendesk, read our guide.