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主訂閱協議

We have updated Our Master Subscription Agreement. If You are a new Subscriber, then this Master Subscription Agreement will be effective as of December 2, 2019. If You are an existing Subscriber, We are providing You with prior notice of these changes which will be effective as of January 2, 2020. For a prior version of Our Master Subscription Agreement, please click here. If you are an existing Subscriber of Zendesk Sell or Smooch, please reach out to your account executive for a prior version of your agreement. For a PDF version of this Master Subscription Agreement, please click here. If You are acquiring a subscription to a Service operated by Zendesk from an unrelated third party authorized to sell such subscriptions under a separate agreement with Zendesk, the terms of this Master Subscription Agreement shall be null and void, and the terms and conditions that govern Your access to and use of the Service are found here.

無論是付費或免費的服務試用訂用,本協議都構成一份對您有約束力的合同,都將管理您、代理人和終端使用者對服務的存取和使用。

如果存取和使用服務或授權或允許任何代理人或終端使用者存取和使用服務,就接受了本協議,即表示您同意自存取和使用服務之日(「生效日期」)起受本協議的約束。如您代表一個公司、組織或其他法律實體(「實體」)訂立本協議,則表示您代表該實體接受了本協議,並向 Zendesk 表示,您有權使該實體及其分支機構接受本協議約束,在這種情況下,本文所用「訂用者」、「您」、「您的」或相關的大寫術語應指該實體及其分支機構。如果您未獲此類授權或不接受本協議,則不得使用或授權對服務的任何使用。

Each Party represents and warrants to the other that (a) this Agreement has been duly executed and delivered and constitutes a valid and binding agreement enforceable against such Party in accordance with its terms; (b) no authorization or approval from any third party is required in connection with such Party’s execution, delivery or performance of the Agreement; and (c) the execution, delivery and performance of the Agreement does not and will not violate the terms or conditions of any other agreement to which it is a party or by which it is otherwise bound, or any applicable law or regulation.

The purpose of this Agreement is to establish the terms and conditions under which Subscriber may purchase Zendesk’s Services and Consulting Services as described in an Order Form or in a Statement of Work signed by You.

如果協議條款與任何訂單或工作說明書的條款有任何不一致或衝突,則以訂單或工作說明書的條款為準。提供本協議的非英文翻譯只是為了提供方便。如果譯文與英文之間有歧義或衝突,則以英文版為準。

目錄:

一般條款和條件:

  1. 存取服務

  2. 使用服務

  3. 期限、取消和終止

  4. 收費、計畫修改和付款

  5. 機密資訊

  6. 服務資料的所有權和安全性

  7. 隱私權實務

  8. 暫時停用

  9. 非 Zendesk 服務

  10. 免費試用

  11. 搶鮮版 (beta) 服務

  12. 智慧財產權

  13. 陳述、保證和免責聲明

  14. 補償

  15. 責任限制

  16. Notice of Data Practices

  17. 轉讓、完整協議和修改

  18. 可分性

  19. 遵守出口法規和使用限制

  20. 雙方關係

  21. 通知

  22. 準據法

  23. 美國聯邦政府最終用途規定

  24. Anti-Corruption

  25. 存續

  26. 定義

Supplemental Terms and Conditions:

  1. Exhibit A: Service-Specific Terms

  2. Exhibit B: Region-Specific Terms

  3. Exhibit C: Consulting Services

一般條款和條件