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最佳客戶體驗使用 Zendesk 打造

大規模提供個人化的全通路支援

在您客戶期望的所有管道上提供支援,並為代理提供統一的視圖和客戶背景資訊。

最佳客戶體驗使用 Zendesk 打造

輕鬆自訂與維護您的支援營運

運用 Zendesk,您便具備自訂支援解決方案以滿足企業需要的靈活性,並可順暢與您現有的工具整合。

A Retailer’s Guide to Getting Omnichannel Customer Service Right

In this eBook, learn how to perform a customer service audit, steps for executing and delivering an omnichannel strategy and tips for optimizing omnichannel service levels.

What do modern retail customers expect from customer service?

In this webinar, we’ll explore how Fossil thinks about customer experience, what values are important to consider as a retailer and why, and the best approach to modernizing your customer experience.

The Zendesk Omnichannel approach

“Zendesk followed us through our growth and, as our needs changed, it’s enabled us to change quickly.”

Laura Mundell

Director of Member Support

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