Salesforce

Echoing the other 2 reviewers, the lack of logging is a real pain. The integration is failing to fire for a ton of users, though seemingly everything is set up correctly. If there was logging, I'd be able to figure out what the heck is going on. When it does work, it's great. But when it stops working 3 weeks in without notifying you, you'll be pulling your hair out trying to figure out how to fix it.

We've had a few issues with this app, the biggest is that any mapped field value needs to have an equivalent value in Zendesk or the integration fails to run. Given that there's also no logging, this is a huge pain.

Great app. Our support loves to see some of the Salesforce info when working on a Zendesk ticket. Small minus: We never 'create' a Lead or Account from the app, so this part should be optional. It's wasted space now.

While this is step the right direction, there are some major deficiencies here. The Good: Far more options of what to sync, and controllable in Zendesk! Bravo! The Bad: There is currently (2020-01-06) no logging to audit sync of SFDC Accounts and Contacts. Sync for Accounts and Contacts randomly turned off over the weekend. The External ID can not be used for matching purpose and you must use User or Organization field for the sync. So if agents have edit they ca edit the value used for mapping the Account -> Org or Contact -> Enduser and break the sync of updates. The is no update to the SFDC Contact or Account to show that sync occurred as with the old sync mechanism. Zendesk Talk related testing with E.164 enforcement enabled prevented the sync of ALL contacts from Salesforce that had 1 or more phone numbers not in the E164 format.