Ticket Split 2025

The app helped us improve our reporting. It allows us to separate unrelated issues within a single ticket, so we can ensure that the ticket root cause is accurate and our Explore reports now reflect them properly. It helped us track recurring problems more effectively, and ultimately gain clearer insights. Wish we'd known about it much earlier!

This app made it much easier to manage tickets with multiple issues. Our agents can now split tickets and track them as individual tickets. Setup is super easy and the team was helpful when I needed some customization. thanks!

Works out of the box, and it really helps that it preserves the original timestamps from the parent ticket when creating splits. This keeps the conversation history in proper chronological order. Makes a huge difference in clarity and context.

This app is very useful and solves two major problems below that other ticket split/ clone apps has! 1. Automatically sends a comment to the requester when the ticket is cloned or split. -> Split the ticket without any notification to the requester. 2. Changes the public comment to internal memo -> This app keeps the comment status. Excellent!!

The AI Ticket Split app has been a huge time-saver for our support team! The AI-powered split recommendations are incredibly accurate, helping us quickly identify and separate multiple issues within a single ticket. This not only streamlines our workflow but also improves our reporting by ensuring each ticket is categorized correctly based on its root cause. Having cleaner, more structured data has made it much easier to track recurring issues and optimize our support processes