Pluno

Big time saver and the team behind it answers any question in minutes.

Install was pretty quick. Now every escalation shows in Slack with a neat summary. The devs reply faster having all the context needed, and I’m able to pass on the updates to the customers right away too. Can recommend.

For me, seeing an update pop up in the sidebar without manual tracking and followups makes it much easier to manage all my escalated tickets. Great job, Pluno!

We move about 40 tickets a day from Zendesk to Jira. With Pluno it is a one click job per ticket. Our SLA hits went down right away.